Retail Partner Growth Manager

AVG; Australia; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Gen is seeking a Partner Success Manager to grow market share by managing retail partners and key decision-makers across a defined Australian territory. You will build strong relationships, maximize retail leverage, and represent Gen professionally in market.

You will plan visits, track calls and reports, and ensure quarterly outlet coverage while coordinating with cross-functional teams. The role is field-based with standard business hours and requires discipline, integrity and a proactive

Qualifications

• Strong relationship-building and influencing skills.
• Excellent communication and presentation capability.
• Territory planning and time-management skills.
• Retail execution and field sales discipline.
• Ability to work independently while collaborating across teams.
• Commercial awareness and budget discipline.
• Strong training and coaching capability.
• High integrity and professionalism.

Responsibilities

• Manage retail business partners and key decision-makers within a defined territory to grow Gen market share.
• Build and maintain a high degree of rapport with partners and retail stakeholders.
• Represent Gen positively and professionally in all partner interactions.
• Identify and capitalize on growth opportunities through strong in-store and account execution.
• Focus on teamwork, accountability, and a strong work ethic in the delivery of territory objectives.
• Ensure timely and efficient execution of the approved cycle plan, with focus on: call coverage, call rate, and call frequency.
• Ensure all nominated outlets within the defined territory are visited quarterly.
• Achieve the required number of calls per day as nominated by the manager.
• Achieve the required call frequency for each respective outlet.
• Follow time-utilization guidelines to plan weekly store visits effectively.
• Allocate one day per week to administration tasks associated with the role. Commit to four remaining days per week in the field.
• Work standard business hours, typically 8:00 am to 5:00 pm.
• Track and report on sales cycle visits weekly.
• Manage territory expenditure within budget to ensure cost-effective use of Gen resources.
• Execute key account and marketing objectives through strong representation across all channels.
• Establish and maintain strong rapport with key decision-makers and secure retailer support.
• Communicate Gen initiatives clearly and effectively to retail partners and store teams.
• Advise and guide retail salespeople on Gen products through group and one-on-one training sessions to improve product knowledge.
• Uphold corporate integrity and values, ensuring all activities comply with Gen policies and procedures.
• Monitor and report relevant market information, including competitor intelligence, to improve understanding of trade developments and support strategy development.
• Deliver the above accountabilities in support of quota achievement.

Skills

Relationship-building

Influencing skills

Communication & presentation

Territory planning

Time management

Retail execution

Field sales discipline

Independent work with collaboration

Commercial awareness

Training and coaching

Integrity and professionalism

Job description

Gen is seeking a Partner Success Manager to grow market share by managing retail partners and key decision-makers across a defined Australian territory. You will build strong relationships, maximize retail leverage, and represent Gen professionally in market.

You will plan visits, track calls and reports, and ensure quarterly outlet coverage while coordinating with cross-functional teams. The role is field-based with standard business hours and requires discipline, integrity and a proactive