Retail Operations Lead: Online, Inventory & Service

Coles; Perth; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Discounts and perks program

Recognition platform

Learning and development

Novated car leases

Share plan

Paid parental leave

Job summary

Coles Local in Floreat is seeking an Operations Trade Manager to lead store operations, online and customer service teams, and inventory control. You will drive profitability and ensure efficient office-in-charge activities, reporting to the Store Manager.

You will champion process improvements, manage stakeholder relationships, and foster a health and safety–driven, one-team culture across diverse customers and staff. The role is full-time and store-based.

Qualifications

• Proactive in driving continuous improvement of processes and procedures.
• Able to influence and maintain effective working relationships with internal and external stakeholders.
• Customer obsessed and understands diverse customer needs.
• Promote a one-team culture prioritising health, safety and wellbeing.

Responsibilities

• Oversee the online team, customer service team, inventory and office-in-charge activities.
• Ensure profitability of the store and effective inventory processes.
• Manage day-to-day operations and report to the Store Manager.

Skills

Process improvement

Stakeholder management

Customer focus

Team leadership

Job description

Coles Local in Floreat is seeking an Operations Trade Manager to lead store operations, online and customer service teams, and inventory control. You will drive profitability and ensure efficient office-in-charge activities, reporting to the Store Manager.

You will champion process improvements, manage stakeholder relationships, and foster a health and safety–driven, one-team culture across diverse customers and staff. The role is full-time and store-based.