Online Store Leader - Click & Collect / Delivery

Coles Group; Griffith; On-site; AUD 90,000 - 120,000; Full time

Job summary

Coles Group in Griffith is looking for an Online Manager to lead the Coles Online Department, ensuring seamless order selection, packing and delivery in-store and via Coles delivery vans.

You will report to the Store Manager and drive a one-team culture, coaching frontline staff, managing rostering, store standards, and customer experience to deliver strong results for customers and the business.

Qualifications

• Leadership experience with the ability to coach and develop your team.
• Take a team approach to meeting sales targets, cost control and rostering needs.
• To keep things simple and inspire customers by making sure Coles' visual merchandising, safety, compliance and stock management standards are met.
• To be customer obsessed and continually seek to better understand our diverse customers.
• Drive a one team culture that recognises and celebrates success.

Responsibilities

• Oversee day-to-day running of the Coles Online Department.
• Report to the Store Manager on department performance and issues.
• Ensure timely order selection, packing, and handover to collection or delivery teams.
• Maintain high standards of customer experience, safety and compliance.
• Lead rostering and resource planning for online operations.

Skills

Leadership

Team development

Customer focus

Retail operations

Job description

Coles Group in Griffith is looking for an Online Manager to lead the Coles Online Department, ensuring seamless order selection, packing and delivery in-store and via Coles delivery vans.

You will report to the Store Manager and drive a one-team culture, coaching frontline staff, managing rostering, store standards, and customer experience to deliver strong results for customers and the business.