Retail Operations Coordinator - Back-of-House & Stockflow

JB Hi-Fi; Gympie Regional; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Employee Assistance Program (EAP)

JB Hi-Fi Discounts

12 weeks parental leave

Community giving programs

Job summary

JB Hi-Fi is seeking an Operations Coordinator to drive exceptional customer service, profitability, and efficiency within the Operations Team. You will ensure policy compliance, maximise efficiency, and lead back-of-house activities in a fast-paced retail environment.

The role emphasizes stock flow management, handling inbound/outbound goods, returns, transfers, and invoice processing while maintaining safety and compliance standards.

Qualifications

• Casual, fun atmosphere suited to retail.
• Retail operations knowledge including stock flow and inbound/outbound goods.
• Strong multitasking and keen eye for detail.
• Experience with inventory management processes.
• Ability to build internal and external stakeholder relationships.

Responsibilities

• Prioritising tasks and coordinating the operations team to run a highly efficient back of house.
• Overseeing stock flow: inbound goods, processing, returns, transfers, invoice management.
• Providing excellent customer service and effectively handling complaints and queries.
• Ensuring back of house activities meet safety and compliance requirements, including equipment operation and incident reporting.

Skills

Retail operations

Stock flow

Customer service

Inventory management

Stakeholder relations

Attention to detail

Job description

JB Hi-Fi is seeking an Operations Coordinator to drive exceptional customer service, profitability, and efficiency within the Operations Team. You will ensure policy compliance, maximise efficiency, and lead back-of-house activities in a fast-paced retail environment.

The role emphasizes stock flow management, handling inbound/outbound goods, returns, transfers, and invoice processing while maintaining safety and compliance standards.