Home Department Lead — Sales, Service & Experience

JB Hi-Fi; Darwin; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts

Parental leave

Wellbeing programs

Job summary

JB Hi-Fi Australia is seeking a Home Coordinator to support the Home Department and uphold a culture of excellent customer experiences across the store, including in-store and online channels.

The role focuses on safety compliance, teamwork, and delivering sales profitability while training and supporting staff. A casual, fast-paced retail environment with hybrid work options is offered.

Qualifications

• Proven retail experience with knowledge of Small Appliances and Whitegoods.
• Experience handling cash and EFTPOS transactions.
• Proven ability to sell retail products and merchandise under pressure.

Responsibilities

• Collaborate with store team to deliver positive in-store and online customer experiences.
• Ensure Home Department activities meet safety, compliance and legislative standards.
• Cross-train, develop and support sales team on Home Department products and services.
• Achieve sales and profitability targets for the store.

Skills

Retail experience

Small Appliances knowledge

Whitegoods knowledge

Cash handling / EFTPOS

Sales skills

Ability to work under pressure

Job description

JB Hi-Fi Australia is seeking a Home Coordinator to support the Home Department and uphold a culture of excellent customer experiences across the store, including in-store and online channels.

The role focuses on safety compliance, teamwork, and delivering sales profitability while training and supporting staff. A casual, fast-paced retail environment with hybrid work options is offered.