Sales Coordinator (Melbourne Airport)

JB Hi-Fi & The Good Guys; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounts across JB Hi-Fi Group

Hybrid/ flexible work options where/&#

12 weeks paid parental leave

Job summary

JB Hi-Fi Airport Store in Melbourne is seeking a Sales Coordinator to support the Store Management team. You will help drive sales, uphold merchandising standards and deliver excellent customer experiences across the store, contributing to profitability.

You will train and coach staff, manage stock and control costs, and work in a casual, team‑oriented environment with a strong focus on customer service and performance metrics.

Qualifications

• Retail experience in a casual, fast-paced environment.
• Proven customer service and cash handling skills including EFTPOS.
• Ability to work independently and as part of a consolidated sales team under pressure.

Responsibilities

• Achieve store sales and profitability targets through coaching and support of the team.
• Lead and maintain merchandising standards across the store.
• Contribute to financial performance via inventory control, loss prevention and controllable expenses.

Skills

Retail experience

Customer service

Cash handling

Tools

POS systems

EFTPOS facilities

Job description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As a Sales Coordinator, you will have the opportunity to assist the Airport Store Management team as a key management support role, ensuring that you create, support, and uphold a culture of collective high performance and great customer experiences across the store, including:

• Achieving sales and profitability targets for your store through providing ongoing training, coaching, support and feedback to the store’s team
• Leading and maintaining the agreed merchandising standard
• Contribute to financial performance through inventory management, loss prevention and management of controllable expenses

Qualifications

• You must enjoy working in a casual and fun atmosphere, having proven retail experience and a broad knowledge of computers, mobile phones and other electronics
• Proven customer service experience and background in cash handling, including the use of EFTPOS facilities (preferably electronic POS systems), and the ability to sell retail products and merchandise
• Be able to work both independently and as part of our consolidated sales team, and have the ability to work under pressure

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!