Operations Coordinator - Hybrid, Career Growth & Perks

JB Hi-Fi & The Good Guys; Gympie Regional; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Employee discounts (JB Hi‑Fi Group)

12 weeks parental leave (and other ent

Job summary

JB Hi-Fi is seeking an Operations Coordinator to help deliver exceptional customer service, maximise profitability, and improve efficiency within the Operations Team. You will ensure policies are followed, compliance is upheld, and back-of-house processes run smoothly in a fast-paced retail environment.

Key duties include prioritising tasks, coordinating the operations team for efficient stock flow (inbound/outbound, returns, transfers, invoicing), delivering outstanding service, handling

Qualifications

• Loves working in a casual, fun atmosphere.
• Thrives in retail and understands operations (stock flow, inbound & outbound goods).
• Strong multi-tasking with a keen eye for detail.
• Builds and maintains external and internal stakeholder relationships.
• Solid customer service skills that drive positive reviews.

Responsibilities

• Prioritising tasks and coordinating the operations team to operate a highly efficient back-of-house.
• Stocking flow including inbound goods, processing, returns processing, transfers, invoicing.
• Providing excellent customer service and effectively handling customer complaints and queries.
• Ensure all back-of-house activities meet compliance and safety requirements.

Skills

Stock flow knowledge

Inventory management

Customer service

Stakeholder relationships

Attention to detail

Job description

JB Hi-Fi is seeking an Operations Coordinator to help deliver exceptional customer service, maximise profitability, and improve efficiency within the Operations Team. You will ensure policies are followed, compliance is upheld, and back-of-house processes run smoothly in a fast-paced retail environment.

Key duties include prioritising tasks, coordinating the operations team for efficient stock flow (inbound/outbound, returns, transfers, invoicing), delivering outstanding service, handling