Operations Coordinator

JB Hi-Fi & The Good Guys; Gympie Regional; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Employee discounts (JB Hi‑Fi Group)

12 weeks parental leave (and other ent

Job summary

JB Hi-Fi is seeking an Operations Coordinator to help deliver exceptional customer service, maximise profitability, and improve efficiency within the Operations Team. You will ensure policies are followed, compliance is upheld, and back-of-house processes run smoothly in a fast-paced retail environment.

Key duties include prioritising tasks, coordinating the operations team for efficient stock flow (inbound/outbound, returns, transfers, invoicing), delivering outstanding service, handling

Qualifications

• Loves working in a casual, fun atmosphere.
• Thrives in retail and understands operations (stock flow, inbound & outbound goods).
• Strong multi-tasking with a keen eye for detail.
• Builds and maintains external and internal stakeholder relationships.
• Solid customer service skills that drive positive reviews.

Responsibilities

• Prioritising tasks and coordinating the operations team to operate a highly efficient back-of-house.
• Stocking flow including inbound goods, processing, returns processing, transfers, invoicing.
• Providing excellent customer service and effectively handling customer complaints and queries.
• Ensure all back-of-house activities meet compliance and safety requirements.

Skills

Stock flow knowledge

Inventory management

Customer service

Stakeholder relationships

Attention to detail

Job description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world‑class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi‑Fi Business.

JB Hi‑Fi is the perfect place to power your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As an Operations Coordinator, you will contribute to the continued delivery of exceptional customer service, maximise profitability and enhance efficiency through the Operations Team. Delivers operational excellence, by ensuring policies and procedures are followed, compliance is ensured, and efficiency is maximised.

• Prioritising tasks and coordinates the operations team to operate a highly efficient back of house, adhering to procedural control measures
• Stocking flow including, inbound goods and processing, returns processing, transfers, invoice management, etc
• Providing excellent customer service and effectively handle customer complaints and queries
• Ensure all Back of House activities meet compliance and safety requirements, with particular emphasis on safe product handling, use of equipment and machinery and incident reporting

Qualifications

• An individual who loves working in a casual fun atmosphere
• You thrive in a retail environment and draw upon your knowledge of Operations (stock flow, inbound & outbound goods, etc)
• Strong multi-tasking skills, coupled with your keen eye for detail
• Understanding of inventory management and processes
• Build and maintain external and internal stakeholder relationships
• Solid customer service skills that will create raving reviews

Additional Information

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!