Retail Operations Admin — Shape Stores & Growth

Fantastic Furniture Australia; New South Wales; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Generous team member discounts

Work-life balance

Health and wellbeing programs

Career development

Supportive culture

Meaningful impact

Job summary

Fantastic Furniture Australia seeks a Retail Operations Administration Coordinator to provide essential administrative and operational support across our national store network. You will serve as a key contact between stores and Support Office, coordinating communications, meetings and events.

The role requires strong organisational skills, the ability to manage competing priorities and a collaborative, customer-focused mindset.

Qualifications

• Previous experience in administration, retail operations, customer service or a similar support role.
• A customer-focused approach and positive, can-do attitude.
• Excellent organisational and time-management skills.
• The ability to prioritise competing demands and meet deadlines.
• Strong written and verbal communication skills.
• Excellent attention to detail and a commitment to accuracy.
• The confidence to build relationships and work across different teams.
• The ability to use initiative, work with integrity and follow tasks through to completion.
• A flexible approach and willingness to adapt to changing priorities.
• Intermediate Microsoft Office skills, particularly Excel.
• Experience using Adobe would be advantageous but is not essential.

Responsibilities

• Provide day-to-day administrative support to the Retail Operations team.
• Act as a key point of contact for operational enquiries from our store network.
• Coordinate retail communications across stores and Support Office teams.
• Organise meetings, prepare agendas and assist with meeting materials and follow-up actions.
• Support the coordination of retail events, conferences and special projects.
• Maintain accurate records, documents, reports and operational information.
• Work closely with internal departments to ensure retail activities are delivered effectively.
• Monitor deadlines and follow up on outstanding actions.
• Identify opportunities to improve administrative processes and ways of working.
• Provide additional project and operational support as required.

Skills

Organisation

Time management

Communication

Problem solving

Team collaboration

Tools

Excel

Adobe

Microsoft Office

Job description

Fantastic Furniture Australia seeks a Retail Operations Administration Coordinator to provide essential administrative and operational support across our national store network. You will serve as a key contact between stores and Support Office, coordinating communications, meetings and events.

The role requires strong organisational skills, the ability to manage competing priorities and a collaborative, customer-focused mindset.