Retail Business Administration Coordinator

find your Fantastic career; Sydney; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Generous team member discounts

Work-life balance

Health and wellbeing programs

Career development

Job summary

Fantastic Furniture is looking for a Retail Operations Administration Coordinator to support our national store network and Retail Operations team. You will coordinate communications, organise meetings and events, and help maintain records across stores and Support Office.

The role requires strong organisation, prioritisation and collaboration across departments, with a customer-focused mindset and attention to detail. Excel skills and adaptability are important in a fast-paced environment.

Qualifications

• Previous experience in administration, retail operations, customer service or a similar support role.
• A customer-focused approach and positive, can-do attitude.
• Excellent organisational and time-management skills.
• Strong written and verbal communication skills.
• The ability to prioritise competing demands and meet deadlines.
• Intermediate Microsoft Office skills, particularly Excel.
• Experience using Adobe would be advantageous but is not essential.

Responsibilities

• Provide day-to-day administrative support to the Retail Operations team.
• Act as a key point of contact for operational enquiries from stores.
• Coordinate retail communications across stores and Support Office teams.
• Organise meetings, prepare agendas and assist with meeting materials and follow-up actions.
• Support the coordination of retail events, conferences and special projects.
• Maintain accurate records, documents, reports and operational information.
• Monitor deadlines and follow up on outstanding actions.
• Identify opportunities to improve administrative processes and ways of working.

Skills

Administration

Retail operations

Customer service

Time management

Communication

Tools

Microsoft Office

Excel

Job description

Retail Operations Administration CoordinatorLet's get to know each other, Who are we?At Fantastic Furniture, we're all about making life fantastic for our customers, our team and our community. For more than 35 years, we've helped Australians create homes they love with stylish, affordable furniture. Our success is powered by an incredibly talented team working across our stores, Distribution Centres and Support Office. We're learners, collaborators and changemakers who value different perspectives and work together to achieve better results. We invest in our people, encourage new ideas and create opportunities for our team members to grow alongside our business.When you join Fantastic Furniture, you'll become part of a fun, talented and passionate team that genuinely wants to see you succeed.Your new roleAs our Retail Operations Administration Coordinator, you'll provide essential administrative and operational support to our national store network and Retail Operations team. You'll act as a key point of contact between stores, Support Office teams and other stakeholders, helping ensure communications, meetings, events and operational activities are coordinated effectively. This is a varied, fast-paced role where no two days are the same. You'll need to be highly organised, comfortable managing competing priorities and passionate about supporting others.What you'll be doingProvide day-to-day administrative support to the Retail Operations team.Act as a key point of contact for operational enquiries from our store network.Coordinate retail communications across stores and Support Office teams.Organise meetings, prepare agendas and assist with meeting materials and follow-up actions.Support the coordination of retail events, conferences and special projects.Maintain accurate records, documents, reports and operational information.Work closely with internal departments to ensure retail activities are delivered effectively.Monitor deadlines and follow up on outstanding actions.Identify opportunities to improve administrative processes and ways of working.Provide additional project and operational support as required.About youYou're a down-to-earth and collaborative team player who brings energy, initiative and attention to detail to everything you do. You enjoy helping others, solving problems and keeping things organised in a busy environment. You'll also bring:Previous experience in administration, retail operations, customer service or a similar support role.A customer-focused approach and positive, can-do attitude.Excellent organisational and time-management skills.The ability to prioritise competing demands and meet deadlines.Strong written and verbal communication skills.Excellent attention to detail and a commitment to accuracy.The confidence to build relationships and work across different teams.The ability to use initiative, work with integrity and follow tasks through to completion.A flexible approach and willingness to adapt to changing priorities.Intermediate Microsoft Office skills, particularly Excel.Experience using Adobe would be advantageous but is not essential.Here's what you can expectGenerous team member discounts: Enjoy exclusive discounts across the Fantastic Furniture range and make your home even more fantastic.Work-life balance: Join a culture that values flexibility and supports your personal and professional success.Health and wellbeing: Access programs designed to support your physical and mental wellbeing.Career development: Build your skills through ongoing learning, development and career-progression opportunities.Supportive culture: Work alongside collaborative people who value your ideas and want to see you succeed.Meaningful impact: Play an important role in supporting our stores and helping create fantastic experiences for our customers.If you believe we could be your perfect match, we'd love to hear from you. Apply today and begin your journey towards a rewarding career with Fantastic Furniture. Fantastic Furniture is a Circle Back Initiative Employer, which means we're committed to responding to every applicant.