Retail Merchandiser & Field Sales Support

Mondelez International Inc.; Sydney; On-site; AUD 55,000 - 76,000; Full time

Job summary

Permobil Australia is seeking a Field Sales Support professional in Sydney to assist therapists, service partners and territory managers with technical support across Permobil’s product range.

You will diagnose, repair, and train customers on power wheelchairs and assistive devices, while coordinating trials, quotes and product demonstrations in the local area.

Qualifications

• A relevant tertiary qualification required.
• Good written and verbal communication skills.
• Experience in technical support or assistive technology is desirable.
• Calm, professional, and solution-focused in customer enquiries.
• Willingness to obtain a Working with Children Check.

Responsibilities

• Respond to technical enquiries from therapists, end users and partners.
• Coordinate and deliver trial equipment across the local area.
• Diagnose and repair devices within service timeframes.
• Provide technical and programming support to customers.
• Assist with spare parts, servicing and repair enquiries.
• Prepare accurate quotes for products, parts and services.
• Set up equipment for demonstrations and customer trials.
• Deliver clear product guidance and training to customers.
• Maintain accurate service, warranty and quotation records.
• Collaborate with Sales, Customer Service, and Product teams to resolve complex inquiries.

Skills

Technical aptitude

Customer service

Troubleshooting

Communication skills

Computer literacy

Attention to detail

Collaboration

Training delivery

Problem solving

Education

Tertiary qualification

Job description

Field Sales Support

Sydney Permobil

Posted today

Job Description

Field Sales Support

Are you a practical problem solver who enjoys working with people and technology?

Join Permobil Australia as Field Sales Support and play an important role in helping our customers get the best possible experience from their assistive technology. In this hands‑on position, you will work closely with customers, therapists, service partners and Territory Managers, providing responsive technical support and practical solutions across Permobil’s product range.

From diagnosing and basic repairs to coordinating equipment trials, deliveries, quotes and product training, you will help ensure our customers receive knowledgeable, professional and high‑quality support.

This Sydney-based role would suit someone who is technically minded, customer-focused and enjoys collaborating with others to solve problems and make a meaningful difference.

What you’ll be doing?

• Respond to technical enquiries from therapists, end users, service partners, funding providers and funders.
• Coordinate and deliver trial equipment across the local area.
• Diagnose and repair power wheelchairs, power‑assist devices and other products within agreed service timeframes.
• Provide technical and programming support to customers.
• Assist with spare parts, servicing and repair enquiries.
• Identify the correct parts required for servicing and repairs.
• Prepare accurate and complete quotes for products, spare parts and services.
• Set up equipment for product demonstrations and customer trials.
• Provide clear product guidance and training to customers.
• Process warranty assessments and product returns.
• Maintain accurate and up-to-date service, warranty and quotation records.
• Work closely with Sales, Customer Service, Product Management, suppliers and other internal teams to resolve more complex technical enquiries.
• Maintain tools and service equipment in good working order.
• Follow Permobil’s quality, safety and compliance requirements.

What we’re looking for?

• A relevant tertiary qualification.
• A current Working with Children Check, or willingness to obtain one.
• Strong technical aptitude and an interest in learning how products work.
• Experience in technical support, product support or assistive technology, although this is desirable rather than essential.
• Basic troubleshooting, problem-solving and critical‑thinking skills.
• A strong commitment to providing an excellent customer experience.
• A calm, professional and solutions‑focused approach to customer enquiries.
• Clear written and verbal communication skills.
• The confidence to demonstrate products and deliver engaging training.
• Good computer skills and experience using common business applications.
• Strong attention to detail and the ability to maintain accurate records.
• Commercial awareness and the ability to identify customer needs.
• A collaborative approach and a willingness to support the wider team.

Why join Permobil?

You will work in an international environment where what you do makes a genuine difference every day. At Permobil, you will join a collaborative team committed to developing innovative assistive solutions that empower people to live with greater independence.

As Field Sales Support, you will receive comprehensive product training, build valuable technical expertise and work with advanced assistive technology that positively impacts people’s lives.

Previous industry experience is welcomed but is not essential. Full training will be provided to the successful candidate. More importantly, we are looking for someone who is curious, practical, committed to learning and passionate about delivering an outstanding, ongoing sales relationship, customer care.

If you enjoy building positive customer relationships, solving technical problems and working in a hands‑on role with purpose, we would love to hear from you.

Fair and Accessible Hiring

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.