Field Sales Support & Tech Solutions Specialist

Permobil; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Permobil Australia is seeking a Field Sales Support professional to assist therapists, service partners and Territory Managers. You will diagnose and repair power wheelchairs and related devices, coordinate trials, prepare quotes and provide technical guidance to customers.

In this hands‑on role based in Sydney, you will work with a collaborative team to deliver high‑quality support while upholding Permobil’s safety and compliance standards.

Qualifications

• A relevant tertiary qualification.
• Current Working with Children Check or willingness to obtain one.
• Strong technical aptitude and interest in how products work.

Responsibilities

• Respond to technical enquiries from therapists, end users, service partners, funding providers and funders.
• Coordinate and deliver trial equipment across the local area.
• Diagnose and repair power wheelchairs, power‑assist devices and other products within agreed service timeframes.
• Provide technical and programming support to customers.
• Assist with spare parts, servicing and repair enquiries.
• Identify the correct parts required for servicing and repairs.
• Prepare accurate and complete quotes for products, spare parts and services.
• Set up equipment for product demonstrations and customer trials.
• Provide clear product guidance and training to customers.
• Process warranty assessments and product returns.
• Maintain accurate and up‑to‑date service, warranty and quotation records.
• Work closely with Sales, Customer Service, Product Management, suppliers and other internal teams to resolve more complex technical enquiries.
• Maintain tools and service equipment in good working order.
• Follow Permobil’s quality, safety and compliance requirements.

Skills

Technical aptitude

Customer focus

Communication skills

Problem-solving

Team collaboration

Troubleshooting

Education

Tertiary qualification

Tools

Diagnostics tools

Job description

Permobil Australia is seeking a Field Sales Support professional to assist therapists, service partners and Territory Managers. You will diagnose and repair power wheelchairs and related devices, coordinate trials, prepare quotes and provide technical guidance to customers.

In this hands‑on role based in Sydney, you will work with a collaborative team to deliver high‑quality support while upholding Permobil’s safety and compliance standards.