Field Sales Support

Banque Internationale à Luxembourg (Suisse) SA; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Permobil Australia seeks a Field Sales Support to assist customers with hands-on technical support and training across the Permobil product range. You will diagnose issues, coordinate trials, deliver quotes, and provide product guidance in collaboration with therapists and service partners in Sydney.

The role emphasizes technical aptitude, customer care, and teamwork to ensure high-quality support and successful product demonstrations. Training provided.

Qualifications

• A relevant tertiary qualification.
• A current Working with Children Check, or willingness to obtain one.
• Strong technical aptitude and an interest in learning how products work.
• Experience in technical support, product support or assistive technology, desirable.
• Basic troubleshooting, problem-solving and critical-thinking skills.
• Commitment to providing an excellent customer experience.
• Calm, professional and solutions-focused approach to customer enquiries.
• Clear written and verbal communication skills.
• Confidence to demonstrate products and deliver engaging training.
• Good computer skills and experience using common business applications.
• Strong attention to detail and ability to maintain accurate records.
• Commercial awareness and ability to identify customer needs.
• Collaborative approach and willingness to support the wider team.

Responsibilities

• Respond to technical enquiries from therapists, end users, service partners, funding providers and funders.
• Coordinate and deliver trial equipment across the local area.
• Diagnose and repair power wheelchairs, power-assist devices and other products within agreed service timeframes.
• Provide technical and programming support to customers.
• Assist with spare parts, servicing and repair enquiries.
• Identify the correct parts required for servicing and repairs.
• Prepare accurate and complete quotes for products, spare parts and services.
• Set up equipment for product demonstrations and customer trials.
• Provide clear product guidance and training to customers.
• Process warranty assessments and product returns.
• Maintain accurate and up-to-date service, warranty and quotation records.
• Work closely with Sales, Customer Service, Product Management, suppliers and other internal teams to resolve more complex technical enquiries.
• Maintain tools and service equipment in good working order.
• Follow Permobil’s quality, safety and compliance requirements.

Skills

Technical aptitude

Troubleshooting

Customer service

Record keeping

Team collaboration

Communication

Product training

Problem solving

Education

Relevant tertiary qualification

Tools

Common business applications

Job description

Posted on: 10/11/2026 - Application Deadline: 12/11/2026

Are you a practical problemsolver who enjoys working with people and technology?

Join Permobil Australia as FieldSales Support and play an important role in helping our customers get the bestpossible experience from their assistive technology. In this hands-on position,you will work closely with customers, therapists, service partners andTerritory Managers, providing responsive technical support and practicalsolutions across Permobil’s product range.

From diagnosing and basic repairsto coordinating equipment trials, deliveries, quotes and product training, youwill help ensure our customers receive knowledgeable, professional andhigh-quality support.

This Sydney-based role would suitsomeone who is technically minded, customer-focused and enjoys collaboratingwith others to solve problems and make a meaningful difference.

What you'll be doing?

• Respond to technical enquiries from therapists,end users, service partners, funding providers and funders.
• Coordinate and deliver trial equipment across thelocal area.
• Diagnose and repair power wheelchairs,power-assist devices and other products within agreed service timeframes.
• Provide technical and programming support tocustomers.
• Assist with spare parts, servicing and repairenquiries.
• Identify the correct parts required for servicingand repairs.
• Prepare accurate and complete quotes forproducts, spare parts and services.
• Set up equipment for product demonstrations andcustomer trials.
• Provide clear product guidance and training tocustomers.
• Process warranty assessments and product returns.
• Maintain accurate and up-to-date service,warranty and quotation records.
• Work closely with Sales, Customer Service,Product Management, suppliers and other internal teams to resolve morecomplex technical enquiries.
• Maintain tools and service equipment in goodworking order.
• Follow Permobil’s quality, safety and compliancerequirements.

What we're looking for?

• A relevant tertiary qualification.
• A current Working with Children Check, orwillingness to obtain one.
• Strong technical aptitude and an interest inlearning how products work.
• Experience in technical support, product supportor assistive technology, although this is desirable rather than essential.
• Basic troubleshooting, problem-solving andcritical-thinking skills.
• A strong commitment to providing an excellentcustomer experience.
• A calm, professional and solutions-focusedapproach to customer enquiries.
• Clear written and verbal communication skills.
• The confidence to demonstrate products anddeliver engaging training.
• Good computer skills and experience using commonbusiness applications.
• Strong attention to detail and the ability tomaintain accurate records.
• Commercial awareness and the ability to identifycustomer needs.
• A collaborative approach and a willingness tosupport the wider team.

You will work in an international environment where what you do makes a genuine difference every day. At Permobil, you will join a collaborative team committed to developing innovative assistive solutions that empower people to live with greater independence.

As Field Sales Support, you will receive comprehensive product training, build valuable technical expertise and work with advanced assistive technology that positively impacts people’s lives.

Previous industry experience iswelcomed but is not essential. Full training will be provided to thesuccessful candidate. More importantly, we are looking for someone who iscurious, practical, committed to learning and passionate about delivering anoutstanding, ongoing sales relationship, customer care.

If you enjoy building positivecustomer relationships, solving technical problems and working in a hands-onrole with purpose, we would love to hear from you.

For any recruitment related questions please email [e-mail]