Field Sales Support — Tech-Savvy Customer Solutions

Banque Internationale à Luxembourg (Suisse) SA; Sydney; Vor Ort; AUD 60.000 - 90.000; Vollzeit

Zusammenfassung

Permobil Australia seeks a Field Sales Support to assist customers with hands-on technical support and training across the Permobil product range. You will diagnose issues, coordinate trials, deliver quotes, and provide product guidance in collaboration with therapists and service partners in Sydney.

The role emphasizes technical aptitude, customer care, and teamwork to ensure high-quality support and successful product demonstrations. Training provided.

Qualifikationen

• A relevant tertiary qualification.
• A current Working with Children Check, or willingness to obtain one.
• Strong technical aptitude and an interest in learning how products work.
• Experience in technical support, product support or assistive technology, desirable.
• Basic troubleshooting, problem-solving and critical-thinking skills.
• Commitment to providing an excellent customer experience.
• Calm, professional and solutions-focused approach to customer enquiries.
• Clear written and verbal communication skills.
• Confidence to demonstrate products and deliver engaging training.
• Good computer skills and experience using common business applications.
• Strong attention to detail and ability to maintain accurate records.
• Commercial awareness and ability to identify customer needs.
• Collaborative approach and willingness to support the wider team.

Aufgaben

• Respond to technical enquiries from therapists, end users, service partners, funding providers and funders.
• Coordinate and deliver trial equipment across the local area.
• Diagnose and repair power wheelchairs, power-assist devices and other products within agreed service timeframes.
• Provide technical and programming support to customers.
• Assist with spare parts, servicing and repair enquiries.
• Identify the correct parts required for servicing and repairs.
• Prepare accurate and complete quotes for products, spare parts and services.
• Set up equipment for product demonstrations and customer trials.
• Provide clear product guidance and training to customers.
• Process warranty assessments and product returns.
• Maintain accurate and up-to-date service, warranty and quotation records.
• Work closely with Sales, Customer Service, Product Management, suppliers and other internal teams to resolve more complex technical enquiries.
• Maintain tools and service equipment in good working order.
• Follow Permobil’s quality, safety and compliance requirements.

Kenntnisse

Technical aptitude

Troubleshooting

Customer service

Record keeping

Team collaboration

Communication

Product training

Problem solving

Ausbildung

Relevant tertiary qualification

Tools

Common business applications

Jobbeschreibung

Permobil Australia seeks a Field Sales Support to assist customers with hands-on technical support and training across the Permobil product range. You will diagnose issues, coordinate trials, deliver quotes, and provide product guidance in collaboration with therapists and service partners in Sydney.

The role emphasizes technical aptitude, customer care, and teamwork to ensure high-quality support and successful product demonstrations. Training provided.