Retail Manager: Visitor Ops & Multi-Outlet Retail

The Royal Zoological Society of SA Inc; Adelaide; Presencial; AUD 75 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Income Protection

Royal Zoological Society of SA Inc. –

Free family entry to Zoos SA locations

20% discount at Retail stores

Discounted Behind the Scenes visits

Employee Assistance Program (EAP)

Professional Membership

Resumo da oferta

Zoos SA, the cross-site retail operation within The Royal Zoological Society of SA Inc, seeks an experienced Retail Manager on a full-time fixed-term contract until 30 June 2027. The role oversees four outlets across Adelaide Zoo and Monarto Safari Park, with a focus on commercial performance, development of initiatives and strong leadership of the Retail Team at each site.

Reporting to the General Manager, Membership & Visitor Operations, you will align retail with the wider visitor experience,

Qualificações

• Completed tertiary studies in a field such as Business, Retail Management, Tourism, or equivalent experience.
• Significant retail management experience delivering commercial results and quality service.
• Ability to develop and evaluate retail initiatives and advise under broad direction.
• Strong communication, stakeholder management and cross-site collaboration skills.
• Proficiency with retail systems and Microsoft Excel.

Responsabilidades

• Lead the management of Zoos SA’s cross-site retail operation across Adelaide Zoo and Monarto Safari Park.
• Drive commercial performance, implement retail initiatives and ensure quality customer service.
• Collaborate with Visitor Operations and site teams to integrate retail into the visitor experience.
• Provide budgeting, financial oversight and performance reporting to the General Manager.

Conhecimentos

Retail management

Budgeting

Stakeholder management

Team leadership

Change management

Excel proficiency

Formação académica

Bachelor's degree in Business / Retail Management / Tourism

Ferramentas

Microsoft Excel

Retail systems

Descrição da oferta de emprego

Zoos SA, the cross-site retail operation within The Royal Zoological Society of SA Inc, seeks an experienced Retail Manager on a full-time fixed-term contract until 30 June 2027. The role oversees four outlets across Adelaide Zoo and Monarto Safari Park, with a focus on commercial performance, development of initiatives and strong leadership of the Retail Team at each site.

Reporting to the General Manager, Membership & Visitor Operations, you will align retail with the wider visitor experience,