Visitor Services Officers

The Royal Zoological Society of SA Inc; Adelaide; Sur place; AUD 30 000 - 39 000; Temps partiel

Avantages offerts par ce poste

Income protection

Staff entry pass

Store discount

Free family tickets

Discounted experiences

EAP program

Professional membership

Résumé du poste

The Royal Zoological Society of SA Inc invites applications for Casual Visitor Services roles at Adelaide Zoo and Monarto Safari Park. Join our Visitor Operations team delivering friendly service, processing entrance fees, supporting bookings, and assisting visitors across phone, email and in-person interactions.

We value diversity and inclusion, offer staff benefits such as entry to zoos for you and your family, store discounts, and access to employee assistance programs.

Qualifications

• Provide excellent customer service in a visitor-facing role.
• Experience in a fast-paced retail environment with sales focus.
• Experience handling cash and POS transactions.

Responsabilités

• Provide a high level of customer service for all Visitor Service functions.
• Meet and greet visitors and process entrance fees.
• Assist with enquiries, bookings and visitor experiences across Zoos SA.
• Attend to counter sales and assist customers in our Retail outlets.

Connaissances

Customer service

Retail experience

Cash handling

Booking system

Communication

Outils

POS system

Booking software

Description du poste

At Adelaide Zoo and Monarto Safari Park, we're proud to welcome more than half a million people through our gates each year, and we're not slowing down. With the rollout of our 20-Year Master Plan and a number of exciting projects on the horizon, we're thrilled to be expanding and evolving our workforce to position us for continued growth into the future.

At Zoos SA, we're passionate about diversity, equity, accessibility, and inclusion! We believe everyone should have the chance to connect with our mission of saving species from extinction. If you think you'd be a great fit, we'd love to invite you to apply!

ABOUT THE ROLE

Zoos SA is seeking customer service members to join the fun and hardworking Visitor Services team at Adelaide Zoo and Monarto Safari Park. The roles will be offered on a Casual basis.

As part of our Visitor Operations team, you will:

• Provide a high level of customer service for all Visitor Service functions;
• Meet and greet visitors upon arrival and processing entrance fees;
• Provide guest support across phone, email, and face-to-face interactions, assisting with enquiries, bookings, and visitor experiences across Zoos SA.
• Attend to counter sales and assist customers with their enquiries in our Retail outlets;
• Promote the selling of Zoos SA products and experiences;
• Deliver on a range of zoo bookings and;
• Assist with customer enquiries, tours and experiences across Zoos SA.

ABOUT YOU

To be considered for this position, you will have/be -

• Excited about providing customer service in a visitor-focused role
• Innovative and solutions-focused;
• Knowledge and experience in a sales-driven fast-paced retail environment
• It is desirable to have experience in using a computerised booking, membership and point of sales system;
• Knowledge and experience in handling public enquiries and complaints;
• Experience in cash handling

WHAT WE CAN DO FOR YOU

Zoos SA are able to offer the following employee benefits:

• Income Protection
• Membership of the Royal Zoological Society of SA Inc. - this also enables you and your immediate family free entry to any Zoo within South Australia
• 20% discount at the Retail stores across all Zoos SA locations
• Free Family Member tickets and discounted ticket prices
• Discounted Behind the Scenes (BTS) or Brief Animal Encounters (BAE) for employees
• Employee Assistance Program (EAP) and Manager Assist Program
• Professional Membership

Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work.

If you are unable to submit your application because of incompatible assistive technology or require reasonable adjustments, please contact Kaila at 08 8548 9541 or via [e-mail].