Retail Manager - Fixed Term Contract

The Royal Zoological Society of SA Inc; Adelaide; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Income Protection

Royal Zoological Society of SA Inc. –

Free family entry to Zoos SA locations

20% discount at Retail stores

Discounted Behind the Scenes visits

Employee Assistance Program (EAP)

Professional Membership

Job summary

Zoos SA, the cross-site retail operation within The Royal Zoological Society of SA Inc, seeks an experienced Retail Manager on a full-time fixed-term contract until 30 June 2027. The role oversees four outlets across Adelaide Zoo and Monarto Safari Park, with a focus on commercial performance, development of initiatives and strong leadership of the Retail Team at each site.

Reporting to the General Manager, Membership & Visitor Operations, you will align retail with the wider visitor experience,

Qualifications

• Completed tertiary studies in a field such as Business, Retail Management, Tourism, or equivalent experience.
• Significant retail management experience delivering commercial results and quality service.
• Ability to develop and evaluate retail initiatives and advise under broad direction.
• Strong communication, stakeholder management and cross-site collaboration skills.
• Proficiency with retail systems and Microsoft Excel.

Responsibilities

• Lead the management of Zoos SA’s cross-site retail operation across Adelaide Zoo and Monarto Safari Park.
• Drive commercial performance, implement retail initiatives and ensure quality customer service.
• Collaborate with Visitor Operations and site teams to integrate retail into the visitor experience.
• Provide budgeting, financial oversight and performance reporting to the General Manager.

Skills

Retail management

Budgeting

Stakeholder management

Team leadership

Change management

Excel proficiency

Education

Bachelor's degree in Business / Retail Management / Tourism

Tools

Microsoft Excel

Retail systems

Job description

Zoos SA is a not-for-profit conservation charity that exists to save species from extinction and connect people with nature. Zoos SA manages and operates Adelaide Zoo and Monarto Safari Park which is one of the largest open range zoos outside of Africa, spanning more than 1,500 hectares of diverse fauna and flora, having recently expanded with the inclusion of our Asian Elephant habitat.

ABOUT THE ROLE...

This is an exciting opportunity for an experienced and skilled Retail Manager to join the Visitor Operations team at Zoos SA on a full-time fixed term contract to 30th June 2027.

The Retail Manager leads the management, commercial performance and development of Zoos SA’s cross-site retail operation, comprising four outlets across Adelaide Zoo and Monarto Safari Park, vending machines and future ecommerce channels.

Reporting to the General Manager, Membership & Visitor Operations, the role works under broad direction and exercises independent judgement within approved budgets, policies and delegated authority. Through the Retail Team Leader/Coordinator at each site, both of whom report directly to this role, and their retail teams, the Manager establishes consistent standards, systems and performance expectations while enabling appropriate site-specific delivery. The role works closely with Visitor Operations Managers to integrate retail into the wider visitor experience.

ABOUT YOU...

• Completed tertiary studies in a relevant field such as Business, Retail Management, Tourism, Marketing or demonstrated relevant equivalent experience.
• Significant retail management experience delivering commercial results, operational improvement, and quality service.
• Ability to develop and evaluate retail initiatives, exercise independent judgement, and advise under broad direction.
• Strong communication, stakeholder management and cross-site collaboration skills.
• Proficiency with retail systems and Microsoft Excel.
• Strong people leadership, coaching and change management capability.
• Ability to develop and evaluate retail initiatives, exercise independent judgement, and advise under broad direction.
• Strong knowledge of buying, merchandising, pricing, inventory, and supplier management.
• Proven budgeting, financial management and analytical skills.
• Understanding of WHS, risk management and inclusive customer service.
• Commitment to conservation, ethical sourcing and sustainability, and willingness to undertake Duty Manager training as required.
• Commitment to visitor experience, team development and conservation purpose.
• Commitment to obtaining Responsible Service of Alcohol (RSA) Certificate, if not already obtained.
• Previous Experience managing multiple outlets or retail operations in visitor attractions, tourism, or hospitality (desirable).
• Duty Manager or emergency response experience in a public venue; First Aid and Fire Warden qualifications, or willingness to obtain and maintain these where required (desirable).

WHAT WE CAN DO FOR YOU...

Zoos SA are able to offer the following employee benefits:

• Income Protection
• Membership of the Royal Zoological Society of SA Inc. – this also enables you and your immediate family free entry to any Zoo within South Australia
• 20% discount at the Retail stores across all Zoos SA locations
• Free Family Member tickets and discounted ticket prices
• Discounted Behind the Scenes (BTS) or Brief Animal Encounters (BAE) for employees
• Employee Assistance Program (EAP) and Manager Assist Program
• Professional Membership

Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work.

If you are unable to submit your application because of incompatible assistive technology or require reasonable adjustments, please contact Kaila at 08 8548 9541 or via [e-mail].

This is an exciting opportunity to use your previous Retail and Customer Service skills/experience to make a real difference every day at a dynamic destination retail outlet!