Retail Manager - Fixed Term Contract

Zoos South Australia; Adelaide; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Income Protection

Royal Zoological Society of SA Inc. –

Free family entry to Zoo locations

Discounted tickets

BTS/BAE access

Employee Assistance Program

Professional Membership

Job summary

Zoos SA in Adelaide, SA, invites applications for a Retail Manager to lead the cross-site retail operation across Adelaide Zoo and Monarto Safari Park. This full-time fixed-term role reports to the General Manager, Membership & Visitor Operations and oversees four outlets, vending machines and future ecommerce channels.

The role requires significant retail management experience, strong stakeholder relations, budgeting, and knowledge of retail systems and Excel.

Qualifications

• Completed tertiary studies in a relevant field or demonstrated equivalent experience.
• Significant retail management experience delivering commercial results and service quality.
• Ability to develop and evaluate retail initiatives and advise under broad direction.
• Strong communication, stakeholder management and cross-site collaboration skills.

Responsibilities

• Lead the management, commercial performance and development of Zoos SA’s cross-site retail operation (four outlets across Adelaide Zoo and Monarto Safari Park, vending machines and future ecommerce).
• Work with site teams to integrate retail into the wider visitor experience and manage budgets and standards.
• Develop and evaluate retail initiatives, supervise teams and ensure safety and compliance (WHS).

Skills

Retail management

Stakeholder management

People leadership

Communication

Budgeting

Financial management

Analytical skills

WHS risk mgmt

Education

Tertiary studies in Business/Retail/Marketing

Tools

Microsoft Excel

Retail systems

Job description

Zoos SA is a not-for-profit conservation charity that exists to save species from extinction and connect people with nature. Zoos SA manages and operates Adelaide Zoo and Monarto Safari Park which is one of the largest open range zoos outside of Africa, spanning more than 1,500 hectares of diverse fauna and flora, having recently expanded with the inclusion of our Asian Elephant habitat.

ABOUT THE ROLE...

This is an exciting opportunity for an experienced and skilled Retail Manager to join the Visitor Operations team at Zoos SA on a full-time fixed term contract to 30th June 2027.

The Retail Manager leads the management, commercial performance and development of Zoos SA’s cross-site retail operation, comprising four outlets across Adelaide Zoo and Monarto Safari Park, vending machines and future ecommerce channels.

Reporting to the General Manager, Membership & Visitor Operations, the role works under broad direction and exercises independent judgement within approved budgets, policies and delegated authority. Through the Retail Team Leader/Coordinator at each site, both of whom report directly to this role, and their retail teams, the Manager establishes consistent standards, systems and performance expectations while enabling appropriate site-specific delivery. The role works closely with Visitor Operations Managers to integrate retail into the wider visitor experience.

ABOUT YOU...

• Completed tertiary studies in a relevant field such as Business, Retail Management, Tourism, Marketing or demonstrated relevant equivalent experience.
• Significant retail management experience delivering commercial results, operational improvement, and quality service.
• Ability to develop and evaluate retail initiatives, exercise independent judgement, and advise under broad direction.
• Strong communication, stakeholder management and cross-site collaboration skills.
• Proficiency with retail systems and Microsoft Excel.
• Strong people leadership, coaching and change management capability.
• Ability to develop and evaluate retail initiatives, exercise independent judgement, and advise under broad direction.
• Strong knowledge of buying, merchandising, pricing, inventory, and supplier management.
• Proven budgeting, financial management and analytical skills.
• Understanding of WHS, risk management and inclusive customer service.
• Commitment to conservation, ethical sourcing and sustainability, and willingness to undertake Duty Manager training as required.
• Commitment to visitor experience, team development and conservation purpose.
• Commitment to obtaining Responsible Service of Alcohol (RSA) Certificate, if not already obtained.
• Previous Experience managing multiple outlets or retail operations in visitor attractions, tourism, or hospitality (desirable).
• Duty Manager or emergency response experience in a public venue; First Aid and Fire Warden qualifications, or willingness to obtain and maintain these where required (desirable).

WHAT WE CAN DO FOR YOU...

Zoos SA are able to offer the following employee benefits:

• Income Protection
• Membership of the Royal Zoological Society of SA Inc. – this also enables you and your immediate family free entry to any Zoo within South Australia
• 20% discount at the Retail stores across all Zoos SA locations
• Free Family Member tickets and discounted ticket prices
• Discounted Behind the Scenes (BTS) or Brief Animal Encounters (BAE) for employees
• Employee Assistance Program (EAP) and Manager Assist Program
• Professional Membership

Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work.

If you are unable to submit your application because of incompatible assistive technology or require reasonable adjustments, please contact Kaila at 08 541 or via @zoossa.com.au.