Retail Manager (Pizza Shop Manager)

SYLVESTER'S DIAL A PIZZA PTY LTD; Melbourne; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive salary with incentives

Training and career growth

Employee discounts

Supportive work environment

Safe and secure workplace

Job summary

Sylvester's Dial A Pizza Pty Ltd is seeking a full-time Manager in Preston, VIC to oversee daily operations, purchasing, stock levels and staff supervision. The role focuses on profitability, excellent customer service and adherence to health and safety standards.

The successful candidate will manage product offerings, marketing, budgeting and supplier coordination, with a strong emphasis on training and process improvements to support growth and sustained performance.

Qualifications

• Strong organisational, operational and business management skills.
• Knowledge of purchasing, inventory control, pricing and budget management.
• Ability to recruit, train, roster and supervise employees effectively.
• Strong communication, leadership and customer service skills.
• Knowledge of workplace health and safety and food hygiene requirements.
• Ability to monitor and analyse sales and financial performance.
• Effective problem-solving, decision-making and time-management skills.
• Ability to implement marketing activities and promotional strategies.

Responsibilities

• Determine product offerings, stock levels and customer service standards.
• Formulate and implement purchasing and marketing policies and set product prices.
• Promote and advertise the pizza shop's food, beverages and special offers.
• Organise and control the daily operations of the business.
• Oversee the sale of goods and services to customers and advise them on available products.
• Maintain records of stock and sales, manage budgeting for the pizza shop, and monitor sales performance.
• Recruit, train, roster, and supervise kitchen and customer service staff, and develop staff rosters to ensure appropriate staffing levels and efficient operations.
• Plan and organise special promotions, offers and events.
• Supervise customer orders, takeaway and delivery services, and assist customers with their enquiries.
• Ensure the kitchen and service areas comply with health, safety and hygiene regulations.
• Monitor customer satisfaction, address feedback, and implement service improvements.
• Arrange purchasing of goods according to budget and coordinate with suppliers for timely delivery.
• Ensure the pizza shop's facilities are clean, functional and presentable.
• Monitor and analyse sales performance to identify opportunities for improvement and growth.

Skills

Organisational skills

Leadership

Communication

Staff management

Health & safety

Sales analysis

Problem solving

Marketing activities

Education

Bachelor in Business/Management

Job description

SYLVESTER'S DIAL A PIZZA PTY LTD – Preston VIC

The Manager at Sylvester's Dial A Pizza Pty Ltd is responsible for organising, managing, and controlling the daily operations of the business to ensure efficient operations, profitability, and high standards of customer service. The position involves managing product offerings, stock levels, purchasing, sales, marketing, budgeting, staff recruitment and supervision, and compliance with health and safety regulations. The Manager is also responsible for monitoring business performance, coordinating suppliers, and implementing operational improvements to support the continued growth and success of the establishment.

Benefits

• Competitive salary with incentives
• Training and career growth opportunities
• Employee discounts
• Supportive work environment
• Safe and secure workplace

Task & responsibilities

The Manager at Sylvester's Dial A Pizza Pty Ltd is responsible for organising, managing, and controlling the daily operations of the business to ensure efficient operations, profitability, and high standards of customer service. The position involves managing product offerings, stock levels, purchasing, sales, marketing, budgeting, staff recruitment and supervision, and compliance with health and safety regulations. The Manager is also responsible for monitoring business performance, coordinating suppliers, and implementing operational improvements to support the continued growth and success of the establishment.

1. Determine product offerings, stock levels, and customer service standards.
2. Formulate and implement purchasing and marketing policies and set product prices.
3. Promote and advertise the pizza shop's food, beverages, and special offers.
4. Organise and control the daily operations of the business.
5. Oversee the sale of goods and services to customers and advise them on available products.
6. Maintain records of stock and sales, manage budgeting for the pizza shop, and monitor sales performance.
7. Recruit, train, and supervise kitchen and customer service staff, and develop staff rosters to ensure appropriate staffing levels and efficient operations.
8. Plan and organise special promotions, offers, and events.
9. Supervise customer orders, takeaway and delivery services, and assist customers with their enquiries.
10. Ensure the kitchen and service areas comply with health, safety, and hygiene regulations.
11. Monitor customer satisfaction, address feedback regarding products and services, and implement service improvements.
12. Arrange purchasing of goods according to budget, track financial transactions, and coordinate with suppliers to ensure timely delivery and stock availability.
13. Ensure the pizza shop's facilities are clean, functional, and presentable at all times.
14. Monitor and analyse sales performance to identify opportunities for business improvement and growth.

Qualification & experience

• AQF Associate Degree, Advanced Diploma or Diploma preferred; minimum Bachelor in Business/Mangement (ANZSCO Skill Level 2)
• Have at least 2 years of experience in fast food management (Pizza Retail Shop)
• Strong organisational, operational, and business management skills.
• Knowledge of purchasing, inventory control, pricing, and budget management.
• Ability to recruit, train, roster, and supervise employees effectively.
• Strong communication, leadership, and customer service skills.
• Ability to monitor and analyse sales and financial performance.
• Knowledge of workplace health and safety and food hygiene requirements.
• Ability to coordinate suppliers and manage stock availability.
• Effective problem-solving, decision-making, and time-management skills.
• Ability to implement marketing activities and promotional strategies.

About Company

Sylvester's Dial A Pizza Pty Ltd is a pizza business dedicated to providing quality food and excellent customer service. We focus on efficient operations, consistent product quality, and customer satisfaction while maintaining a friendly and supportive team environment.

This job is posted from Workinitiatives platform.

Work Type: Full time

Salary: $80000-85000

Job Publish: 06-11-2026

Job Expire: 06-12-2026