Pizza Shop Operations Manager — Growth & Service

SYLVESTER'S DIAL A PIZZA PTY LTD; Melbourne; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive salary with incentives

Training and career growth

Employee discounts

Supportive work environment

Safe and secure workplace

Job summary

Sylvester's Dial A Pizza Pty Ltd is seeking a full-time Manager in Preston, VIC to oversee daily operations, purchasing, stock levels and staff supervision. The role focuses on profitability, excellent customer service and adherence to health and safety standards.

The successful candidate will manage product offerings, marketing, budgeting and supplier coordination, with a strong emphasis on training and process improvements to support growth and sustained performance.

Qualifications

• Strong organisational, operational and business management skills.
• Knowledge of purchasing, inventory control, pricing and budget management.
• Ability to recruit, train, roster and supervise employees effectively.
• Strong communication, leadership and customer service skills.
• Knowledge of workplace health and safety and food hygiene requirements.
• Ability to monitor and analyse sales and financial performance.
• Effective problem-solving, decision-making and time-management skills.
• Ability to implement marketing activities and promotional strategies.

Responsibilities

• Determine product offerings, stock levels and customer service standards.
• Formulate and implement purchasing and marketing policies and set product prices.
• Promote and advertise the pizza shop's food, beverages and special offers.
• Organise and control the daily operations of the business.
• Oversee the sale of goods and services to customers and advise them on available products.
• Maintain records of stock and sales, manage budgeting for the pizza shop, and monitor sales performance.
• Recruit, train, roster, and supervise kitchen and customer service staff, and develop staff rosters to ensure appropriate staffing levels and efficient operations.
• Plan and organise special promotions, offers and events.
• Supervise customer orders, takeaway and delivery services, and assist customers with their enquiries.
• Ensure the kitchen and service areas comply with health, safety and hygiene regulations.
• Monitor customer satisfaction, address feedback, and implement service improvements.
• Arrange purchasing of goods according to budget and coordinate with suppliers for timely delivery.
• Ensure the pizza shop's facilities are clean, functional and presentable.
• Monitor and analyse sales performance to identify opportunities for improvement and growth.

Skills

Organisational skills

Leadership

Communication

Staff management

Health & safety

Sales analysis

Problem solving

Marketing activities

Education

Bachelor in Business/Management

Job description

Sylvester's Dial A Pizza Pty Ltd is seeking a full-time Manager in Preston, VIC to oversee daily operations, purchasing, stock levels and staff supervision. The role focuses on profitability, excellent customer service and adherence to health and safety standards.

The successful candidate will manage product offerings, marketing, budgeting and supplier coordination, with a strong emphasis on training and process improvements to support growth and sustained performance.