Store Manager

Pazzi Per La Pizza; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary based on experience

Training and professional development

Supportive, team-focused environment

Job summary

Pazzi Per La Pizza is seeking an experienced Retail Manager to run our busy takeaway store at Melbourne Central. You will be responsible for the store's day-to-day trading performance, its people, and its customer experience.

You will report to the Owner and lead a team of store staff. As the successful candidate, you will oversee operations, rostering, stock control, cash handling and customer service, while ensuring food safety and workplace standards are met.

Qualifications

• 2+ years' experience in a management or supervisory role in retail, food retail or a quick-service environment.
• Demonstrated experience in rostering, stock control, cash handling and staff supervision.
• Experience with Square POS or similar point-of-sale systems.
• Strong leadership, organisational and communication skills.
• A customer-focused approach and the ability to handle complaints professionally.
• Working knowledge of food safety and hygiene requirements.
• Availability to work a rotating roster including weekends, as the store trades seven days a week.
• Current right to work in Australia.

Responsibilities

• Plan, organise and oversee the daily operations of the store, ensuring trading standards and service levels are consistently met.
• Set, monitor, and review store sales targets and budgets; analyse sales reports and trading trends, and act to improve performance and control costs.
• Recruit, induct, train, supervise and evaluate store staff, and manage performance and development.
• Prepare and manage staff rosters so the store is suitably staffed at all times and complies with applicable awards and workplace laws.
• Control stock and inventory, including ordering from suppliers, monitoring stock levels, and reducing wastage and stock loss.
• Manage product presentation, pricing, and local promotions, and implement store merchandising and marketing activities.
• Operate and oversee the Square POS system, including processing sales, handling cash, daily reconciliation, and sales reporting.
• Oversee store opening and closing procedures, including cash handling, banking and security protocols.
• Handle customer enquiries, feedback, and complaints, and resolve issues promptly to maintain customer satisfaction.
• Develop, implement, and enforce store policies and procedures, including food safety, hygiene and workplace health and safety requirements.
• Maintain a positive, collaborative workplace that supports teamwork and staff development.
• Assist with food preparation, packaging and counter service during peak periods when required.

Skills

Management experience

Roster planning

Stock control

Cash handling

Staff supervision

Leadership

Communication

Customer service

Food safety

Legal eligibility to work

Tools

Square POS

Job description

Pazzi Per La Pizza is seeking an experienced Retail Manager to run our busy takeaway store at Melbourne Central. You will be responsible for the store's day-to-day trading performance, its people, and its customer experience. You will report to the Owner and lead a team of store staff.

Key responsibilities

• Plan, organise and oversee the daily operations of the store, ensuring trading standards and service levels are consistently met.
• Set, monitor, and review store sales targets and budgets; analyse sales reports and trading trends, and act to improve performance and control costs.
• Recruit, induct, train, supervise and evaluate store staff, and manage performance and development.
• Prepare and manage staff rosters so the store is suitably staffed at all times and complies with applicable awards and workplace laws.
• Control stock and inventory, including ordering from suppliers, monitoring stock levels, and reducing wastage and stock loss.
• Manage product presentation, pricing, and local promotions, and implement store merchandising and marketing activities.
• Operate and oversee the Square POS system, including processing sales, handling cash, daily reconciliation, and sales reporting.
• Oversee store opening and closing procedures, including cash handling, banking and security protocols.
• Handle customer enquiries, feedback, and complaints, and resolve issues promptly to maintain customer satisfaction.
• Develop, implement, and enforce store policies and procedures, including food safety, hygiene and workplace health and safety requirements.
• Maintain a positive, collaborative workplace that supports teamwork and staff development.
• Assist with food preparation, packaging and counter service during peak periods when required.

About you

• At least 2 years' experience in a management or supervisory role in retail, food retail or a quick-service environment.
• Demonstrated experience in rostering, stock control, cash handling and staff supervision.
• Experience with Square POS or similar point-of-sale systems.
• Strong leadership, organisational and communication skills.
• A customer-focused approach and the ability to handle complaints professionally.
• Working knowledge of food safety and hygiene requirements.
• Availability to work a rotating roster including weekends, as the store trades seven days a week.
• Current right to work in Australia.

Benefits

• Competitive salary based on experience
• Training and professional development opportunities
• Supportive, team-focused work environment