Retail Manager

RSR Consulting; Brisbane; On-site; AUD 78,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Full-time role

Leadership opportunity

Hands-on management

Supportive team environment

Career development

Job summary

New York Slice Fortitude Valley is seeking a qualified Retail Manager to oversee day-to-day operations of its Fortitude Valley quick-service pizza outlet. You will manage staff performance, inventory, purchasing, pricing and budgeting while ensuring top-notch customer service and product quality.

The role requires strong leadership, commercial awareness and operational management to drive financial targets and a collaborative, team-oriented environment.

Qualifications

• Diploma or higher in Retail Management, Business Management or Hospitality Management.
• Minimum 1 year of retail/quick-service outlet experience.
• Ability to manage operations, inventory, purchasing, pricing and budgets.
• Strong leadership and staff rostering capabilities.
• Understanding of food safety and workplace safety regulations.

Responsibilities

• Set product mix, stock levels and customer service standards to meet demand and minimise wastage.
• Develop purchasing strategies and coordinate supplier orders for profitability.
• Plan promotional campaigns and special offers to boost sales and engagement.
• Oversee retail operations, advise customers on menu offerings and maintain service standards.
• Maintain inventory records, cash handling and financial transactions.
• Prepare budgets, monitor expenditure and analyze sales performance against targets.
• Recruit, train and supervise staff to ensure efficient store operations.
• Ensure compliance with health, safety and employment laws.
• Monitor food quality, hygiene, equipment and store presentation.
• Handle customer inquiries and feedback, including online reviews, to drive improvements.
• Review performance and recommend productivity and cost-efficiency improvements.

Skills

Leadership

Staff supervision

Budgeting

Customer service

Communication

Problem solving

Food safety

Education

AQF Diploma in Retail Management

Tools

POS systems

Inventory management software

Job description

RSR Consulting, on behalf of Slice & Grill Investments Pty Ltd trading as New York Slice (New York Slice Pizzeria) Fortitude Valley, is seeking a qualified and experienced Retail Manager to oversee the day-to-day operations of its quick-service food retail outlet in Fortitude Valley, Queensland.

The successful candidate will be responsible for managing retail operations, staff performance, inventory, purchasing, pricing, budgeting, promotional activities and customer service standards.

The role requires strong leadership, commercial awareness and operational management skills to ensure the outlet operates efficiently, achieves financial objectives and consistently delivers quality products and customer service.

Benefits

• Competitive salary in the range of $78,000 to $80,000 per annum plus superannuation.
• Full-time employment with an established quick-service food retail business.
• Opportunity to lead store operations and contribute to business performance and growth.
• Hands-on management experience across retail operations, staffing, financial management and customer service.
• Supportive and team-oriented working environment.
• Opportunities for professional development and career progression.

RSR Consulting

RSR Consulting, on behalf of Slice & Grill Investments Pty Ltd trading as New York Slice (New York Slice Pizzeria) Fortitude Valley, is seeking a qualified and experienced Retail Manager to oversee the day-to-day operations of its quick-service food retail outlet in Fortitude Valley, Queensland.

The successful candidate will be responsible for managing retail operations, staff performance, inventory, purchasing, pricing, budgeting, promotional activities and customer service standards.

The role requires strong leadership, commercial awareness and operational management skills to ensure the outlet operates efficiently, achieves financial objectives and consistently delivers quality products and customer service.

Benefits

• Competitive salary in the range of $78,000 to $80,000 per annum plus superannuation.
• Full-time employment with an established quick-service food retail business.
• Opportunity to lead store operations and contribute to business performance and growth.
• Hands-on management experience across retail operations, staffing, financial management and customer service.
• Supportive and team-oriented working environment.
• Opportunities for professional development and career progression.

Task & responsibilities

• Determine and manage the appropriate product mix, stock levels and customer service standards to meet demand and minimise wastage.
• Develop and implement purchasing strategies, coordinate supplier orders and establish competitive pricing to support profitability.
• Plan and oversee promotional campaigns, advertising initiatives and special offers to increase customer engagement and sales.
• Manage retail sales operations, advise customers on menu offerings and ensure consistently high customer service standards.
• Maintain accurate records of inventory, stock movements, cash handling, online sales and financial transactions.
• Prepare and monitor operational budgets, control expenditure and analyse sales performance to achieve financial targets.
• Manage staff recruitment, selection, rostering, training, supervision and performance to ensure efficient store operations.
• Ensure compliance with workplace health and safety regulations, food safety requirements and relevant employment legislation.
• Monitor food quality, hygiene standards, equipment maintenance and overall store presentation.
• Handle customer enquiries, complaints and feedback professionally, including monitoring online reviews and implementing service improvements.
• Review operational performance and recommend improvements to productivity, cost efficiency and overall business profitability.

Qualification & experience

• AQF Diploma or higher qualification in Retail Management, Business Management, Hospitality Management or a relevant discipline.
• Minimum one (1) year of relevant experience managing or supervising a retail or quick-service food outlet.
• Demonstrated ability to manage retail operations, inventory, purchasing, pricing and budgets.
• Strong leadership, staff supervision, rostering and training capabilities.
• Sound understanding of food safety, workplace health and safety and relevant regulatory requirements.
• Excellent customer service, communication, organisational and problem-solving skills.
• Ability to analyse sales performance, manage costs and improve operational efficiency.
• Proficiency in point-of-sale systems, inventory management and basic financial reporting.

About Company

New York Slice Fortitude Valley is a quick-service pizza retail outlet operating in Fortitude Valley, Queensland.

The business focuses on providing pizza and related menu offerings to customers through efficient retail service, consistent food quality and a customer-focused approach.

The outlet operates in a competitive food retail environment where effective stock management, staff supervision, financial control, promotional activities and customer satisfaction are essential to its ongoing success.

Work Type: Full time

Salary: $78000-82000