Pizza Shop Operations Manager - Growth & Incentives

Sociable Tech Pty Ltd; Melbourne; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive salary with incentives

Training and career growth

Employee discounts

Supportive work environment

Safe and secure workplace

Job summary

Sylvester's Dial A Pizza Pty Ltd in Melbourne, Australia seeks a permanent, full-time Manager to oversee daily operations, purchasing, marketing, budgeting, and staff supervision. You will lead kitchen and customer service teams, set service standards, and drive promotions and growth.

The role emphasizes strong leadership, financial oversight, and adherence to health and safety regulations, with competitive salary and career growth opportunities in a supportive environment.

Qualifications

• AQF Associate Degree, Advanced Diploma or Diploma preferred; minimum bachelor's in business/management (ANZSCO Skill Level 2)
• At least 2 years of experience in fast food management (Pizza Retail Shop)
• Strong organisational, operational, and business management skills.
• Knowledge of purchasing, inventory control, pricing, and budget management.

Responsibilities

• a) Determine product offerings, stock levels, and customer service standards.
• b) Formulate and implement purchasing and marketing policies and set product prices.
• c) Promote and advertise the pizza shop's food, beverages, and special offers.
• d) Organise and control the daily operations of the business.
• e) Oversee the sale of goods and services to customers and advise them on available products.
• f) Maintain records of stock and sales, manage budgeting for the pizza shop, and monitor sales performance.
• g) Recruit, train, and supervise kitchen and customer service staff, and develop staff rosters.
• h) Plan and organise special promotions, offers, and events.
• i) Supervise customer orders, takeaway and delivery services, and assist customers with enquiries.
• j) Ensure the kitchen and service areas comply with health, safety, and hygiene regulations.
• k) Monitor customer satisfaction, address feedback, and implement service improvements.
• l) Arrange purchasing of goods according to budget, coordinate with suppliers for timely delivery.
• m) Ensure the facilities are clean, functional, and presentable.
• n) Monitor and analyse sales performance to identify opportunities for growth.

Skills

Operations management

Staff recruitment & supervision

Budgeting & purchasing

Customer service focus

Education

Bachelor's degree in business/management

Job description

Sylvester's Dial A Pizza Pty Ltd in Melbourne, Australia seeks a permanent, full-time Manager to oversee daily operations, purchasing, marketing, budgeting, and staff supervision. You will lead kitchen and customer service teams, set service standards, and drive promotions and growth.

The role emphasizes strong leadership, financial oversight, and adherence to health and safety regulations, with competitive salary and career growth opportunities in a supportive environment.