Retail Manager: Mobile Repairs & Sales Growth Lead

Happytel Retail Group; Canberra; On-site; AUD 60,000 - 85,000; Full time

Job summary

Happytel Retail Group in Canberra is seeking a driven Retail Manager to lead operations at our Canberra Centre store. You will oversee revenue, inventory, staff, and customer service while driving sales growth and ensuring repairs of mobile phones and tablets are executed to high standards.

This role requires strong leadership, a proven track record in retail management, and excellent communication and problem-solving skills.

Qualifications

• Minimum 1 year of Retail Manager experience.
• Proven sales results and team leadership.
• Strong repair skills and experience in mobile and tablet repairs is essential for this role.
• Excellent communication and organizational abilities.

Responsibilities

• Achieve and exceed sales, gross profit, and KPI targets.
• Deliver outstanding customer service, handling complaints promptly and professionally.
• Oversee stock levels, ordering, and returns with strong inventory control.
• Recruit, train, supervise, and motivate staff across multiple stores.
• Ensure compliance with company policies, procedures, and safety regulations.

Skills

Retail leadership

Sales performance

Customer service

Communication

Organizational skills

Team leadership

Tools

Phone repair

Tablet repair

Job description

Happytel Retail Group in Canberra is seeking a driven Retail Manager to lead operations at our Canberra Centre store. You will oversee revenue, inventory, staff, and customer service while driving sales growth and ensuring repairs of mobile phones and tablets are executed to high standards.

This role requires strong leadership, a proven track record in retail management, and excellent communication and problem-solving skills.