Retail Manager - Chemist Warehouse Maroochydore Aerodrome

Chemist Warehouse; Sunshine Coast Regional; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Staff discounts across brands

Ongoing training and development

Friendly team environment

Job summary

Chemist Warehouse on the Sunshine Coast is seeking a motivated Retail Manager to lead day-to-day store operations and optimise sales outcomes. You will drive customer service excellence, stock control, and staff development in a fast-paced pharmacy retail environment.

Join Australia’s largest retail pharmacy group and enjoy a supportive team, ongoing training, and staff discounts while contributing to store profitability and customer satisfaction.

Qualifications

• Minimum 1 year of retail management experience in a high-volume retail pharmacy.
• Formal qualification in business/retail/management or equivalent experience.

Responsibilities

• Manage day-to-day retail operations to optimise sales and profitability.
• Ensure high standard of customer service to secure satisfaction and repeat business.
• Handle customer enquiries courteously and accurately, including non-clinical advice.
• Manage stock levels and purchases for front-of-pharmacy products; record stock movements.
• Promote products and ensure pricing, ticketing and displays comply with policies.
• Maintain records of stock, expenses and transactions per procedures.
• Lead budgeting and KPI performance for the retail area and support cost control.
• Build strong customer rapport through reliable service.
• Address complaints professionally, escalating to Owner/Area Manager when needed.
• Interview, hire, induct and roster front-of-pharmacy staff; ensure training on safety and store policies.
• Foster teamwork and a positive, inclusive working environment.
• Enforce store security procedures and health & safety compliance.

Skills

Retail management

KPI targets

Stock management

Conflict resolution

Customer service

POS proficiency

Team leadership

Communication skills

Education

Associate degree or Diploma in business/retail/management

Tools

POS systems

Microsoft Office

Job description

A career with endless opportunities is closer than you think!

• $80,000 to $85,000
• Friendly and Supportive team environment
• Attractive staff discounts across all our brands and stores
• Ongoing Training and Professional Development

Are you passionate about providing complete patient care and delivering exceptional customer service? Are you excited about being a part of Australia's Largest Retail Pharmacy Group with over 17,000+ employees across more than 500 stores across Australia? Well, look no further! This is the start of that amazing career you have been waiting for!

This is an exciting opportunity for a highly motivated, aspiring and customer focused Retail Manager to join our ever growing and well-loved family business. In this fast paced, multifaceted role, you are required to perform tasks to the standards expected to deliver the highest level of customer service.

Your principal duties and tasks will be to:

• Manage the day-to-day retail operations of the store to ensure it runs smoothly and efficiently whilst optimising sales and profitability.
• Ensure the delivery of customer service is of a high standard at all times to assure customer satisfaction and repeat business.
• Ensure customer enquiries are handled in a courteous, timely and accurate manner, including advising on product use within the scope of retail (non-clinical) advice.
• Determine and manage levels of stock and purchases for front-of-pharmacy (non-dispensary) products and maintain accurate records of stock levels and store-related expenses.
• Promote the store's products and services, ensuring pricing, ticketing and product displays are compliant, current and in line with Buyer/Campaign instructions and marketing policies.
• Maintain records of stock levels, stock movements and financial transactions in accordance with company procedures.
• Undertake and monitor budgeting and KPI performance for the retail area, contributing to store budgeting and cost control.
• Build and maintain strong customer rapport and loyalty through professional, friendly and reliable service.
• Address customer complaints about goods and services in a professional and timely manner, escalating to the Owner or Area Manager as required.
• Interview, hire, induct and roster front-of-pharmacy staff, ensuring they are well informed on current sales, promotions and store policies.
• Ensure front-of-pharmacy staff receive training in safe work practices and enforce these as necessary.
• Foster a spirit of teamwork and unity among employees and promote a positive, respectful and inclusive working environment.
• Ensure front-of-pharmacy staff receive training in store security procedures, comply with them and enforce these where necessary to prevent loss and ensure safety.
• Ensure compliance with health and safety legislation and the business' safety policies, directives, practices and procedures at all times.
• All other duties related to the position of Retail Manager as reasonably directed by the Owner or Area Manager.

Skills and Qualifications of Candidate

• At least 1 year of retail management experience in a high-volume retail pharmacy is required. More is advantageous
• Associate degree, Advanced Diploma or Diploma in business, retail, management or a related field; or at least 3 years of relevant experience in lieu of formal qualifications.
• Relevant retail experience in a high-volume, fast-paced pharmacy, is required and advantagous.
• Demonstrated experience in managing stock levels, merchandising and inventory control in a busy retail setting.
• Proven ability to work towards and achieve sales targets and KPIs.
• Strong conflict resolution skills and the ability to de-escalate difficult situations with customers and staff.
• The ability to build strong and effective relationships with all levels of staff, pharmacists, and management.
• A motivated, proactive and positive outlook with the willingness to learn, adapt and grow with the business.
• Written and verbal communication skills with a keen eye for detail and strong organisational skills.
• Competence with POS systems and basic computer applications (e.g. Microsoft Office).