Retail Manager - Chemist Warehouse Maroochydore Aerodrome

Chemist Warehouse; Maroochydore; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Friendly team

Staff discounts

Training & development

Job summary

Chemist Warehouse Maroochydore Aerodrome is hiring a highly motivated Retail Manager to oversee day-to-day store operations, drive sales, and optimise profits in a busy CBD environment.

You will lead a friendly team, ensure exceptional customer service, manage stock and expenses, and uphold health and safety standards while delivering an outstanding customer experience.

Qualifications

• At least 1 year of retail management experience in a high-volume retail pharmacy is required.
• Experience in fast-paced customer service and retail environments is preferred.
• Strong leadership and staff supervision abilities.
• Excellent customer service and communication skills.
• Knowledge of stock management and store presentation is a plus.

Responsibilities

• Manage the day-to-day retail operations of the store to ensure it runs smoothly and efficiently while optimising profits.
• Deliver high standard customer service to ensure customer satisfaction.
• Handle customer inquiries courteously and accurately, including product guidance.
• Oversee stock levels, purchases (non-dispensary) and store expenses, including stock rotation and expiry monitoring.
• Promote products and services, ensure pricing and displays comply with campaigns.
• Build customer rapport and loyalty in a high-traffic CBD setting.
• Interview, hire and induct new employees; ensure staff are trained on sales and promotions.
• Ensure front-of-pharmacy staff are trained in safe work practices and security procedures.
• Foster teamwork and create a positive working environment.
• Ensure compliance with health and safety legislation.

Skills

Retail management

Customer service

Team leadership

Stock control

Communication skills

Education

Associate Degree Advanced Diploma Diploma or higher

Job description

Retail Manager - Chemist Warehouse Maroochydore Aerodrome

Chemist Warehouse Maroochydore Aerodrome

Salary Range: $80,000 – $85,000 + super

Friendly and Supportive team environment

Attractive staff discounts across all our brands and stores

Ongoing Training and Professional Development

Are you passionate about providing complete patient care and delivering exceptional customer service? Are you excited about being a part of Australia’s Largest Retail Pharmacy Group with thousands of employees across hundreds of stores nationwide? Well, look no further! This is the start of that amazing career you have been waiting for!

This is an exciting opportunity for a highly motivated, aspiring and customer focused Retail Manager to join our ever growing and well-loved family business. In this fast paced, multifaceted role, you are required to perform tasks to the standards expected to deliver the highest level of customer service in a busy CBD pharmacy environment.

Your principal duties and tasks will be to:

Manage the day-to-day retail operations of the store to ensure it runs smoothly and efficiently whilst optimising profits.

Ensure the delivery of customer service is of a high standard at all times to assure customer satisfaction.

Ensure customer enquiries are handled in a courteous, timely and accurate manner which can include advising them on product use.

Manage levels of stock and purchases (non-dispensary) and maintain records for store related expenses, including stock rotation and monitoring of product expiry dates.

Promote the store’s products and services including ensuring that pricing and display of products in store are compliant and kept up to date as per Buyer/Campaign instructions.

Build and maintain customer rapport and loyalty in a diverse, high-traffic CBD setting.

Address customer complaints about goods and services in a professional and timely manner and upscale to the Owner, Area Manager or appropriate senior manager as, and when, required.

Interview, hire and induct new employees, and ensure employees are well-informed on current sales and promotions.

Ensure front of pharmacy staff receive training in safe work practices and enforce these as necessary.

Foster a spirit of teamwork and unity among employees and promote a positive working environment.

Ensure front of pharmacy staff receive training in the store security procedures, comply with them and enforce these as and if necessary

Ensure compliance with health and safety legislation and the business’ safety policies, directives, practices and procedures.

All other duties related to the position of Retail Manager

Skills and Qualifications of Candidate

At least 1 year of retail management experience in a high-volume retail pharmacy is required. More is advantageous

Associate Degree, Advanced Diploma, Diploma or higher in a relevant discipline, or at least three years of relevant experience in fast-paced customer service and retail environments.

At least 2 years of direct experience in a high-volume retail pharmacy is required. More experience is advantageous.

Demonstrated experience in high-volume, fast-paced operations, including responsibility for day-to-day running of a store or department, inventory control, stock-taking and shift scheduling.

Experience working within a pharmacy or similar customer-facing retail environment, supporting over-the-counter sales, stock management and store presentation.

Proven ability in leading and supervising staff, including mentoring, on-the-job training and maintaining service standards.

Strong customer service focus with well-developed skills in complaint handling, de-escalation and building rapport with a diverse customer base.

Proven ability in working towards sales targets and KPIs in a high-volume setting.

Strong organisational, time management, decision-making and problem-solving skills.

Excellent written and verbal communication skills and the ability to work effectively within a team.

Positive, motivated and proactive approach with a willingness to learn and grow with the business.

Additional language skills and experience working with diverse communities will be highly regarded.