Retail Manager

Star Pharmacy; Townsville City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonuses

Staff discounts

Wellbeing programs

Ongoing training

Career growth

Job summary

Star Discount Chemist Aitkenvale is hiring a Retail Manager in Townsville, QLD. You’ll lead a team to deliver exceptional customer service and operational excellence, while driving loyalty and efficient store operations.

You will motivate and develop staff, manage stock and rosters, and ensure compliance. A customer-centric leader with strong communication and organisational skills will thrive in this role.

Qualifications

• Experience leading retail or health retail teams.
• Strong communication, leadership and organisational abilities.
• Experience managing KPIs, budgets and payroll.

Responsibilities

• Lead the team to deliver outstanding customer service and operational excellence.
• Motivate, train and develop staff to achieve business goals.
• Drive customer loyalty and create a welcoming in-store experience.
• Manage stock, merchandising, rosters and compliance standards.
• Foster a positive, high-performing team culture.

Skills

Retail team management

Customer service leadership

KPIs & budgeting

Payroll management

Communication

Organisational skills

Job description

Step into a rewarding Retail Manager role with Star Discount Chemist Aitkenvale, where your retail experience and passion for people can make a genuine difference every day.

Why You’ll Love Working With Us

• Competitive Salary + Quarterly Bonuses – Be rewarded for your results and leadership.
• Career Growth – Clear pathways to senior leadership or pharmacy ownership.
• Supportive Environment – Join a values-driven team that celebrates success.
• Employee Benefits – Exclusive staff discounts, wellbeing programs, and ongoing training.

About the Role

As our Retail Manager, you’ll lead your team to deliver outstanding customer service and operational excellence.

You will:

• Motivate, train, and develop your team to achieve business goals.
• Drive customer loyalty and ensure a welcoming in-store experience.
• Manage stock, merchandising, rosters, and compliance standards.
• Foster a positive and high-performing team culture.

About You

You’re an energetic and results-focused leader who thrives in a customer-centric environment.

You’ll bring:

• Proven retail or team management experience (pharmacy or health retail ideal).
• Strong communication, leadership, and organisational skills.
• Experience managing KPIs, budgets, and payroll.
• Thrives working in a fast paced environment.
• Current or willing-to-obtain police clearance.
• Monday- Friday Availability

Bonus if you have an S2/S3 Certificate or pharmacy experience.

About Star Pharmacy Group

Since 2003, Star Pharmacy Group has grown to over 65 pharmacies across QLD, SA, VIC, WA, and NSW, operating under trusted brands like Star Discount Chemist and Priceline Pharmacy. We’re proud to help Australians live happier, healthier lives every day.