Retail Manager

PROMISE SERVICES PTY LTD; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Superannuation

Job summary

Four S Group Pty Ltd seeks a capable Retail Manager to run the Hillsdale restaurant and takeaway outlet. You will oversee stock, purchasing, pricing, promotions, and customer service, while budgeting and supervising a small team to sustain efficient daily operations.

The role demands strong leadership, frontline experience in food retail, and a solid understanding of WHS and Food Hygiene standards. Australian citizens and PR are encouraged to apply.

Qualifications

• Experience in retail management of quick-service or takeaway food outlets.
• Strong stock control, purchasing, pricing, and sales knowledge.
• Budgeting, financial recordkeeping and cost management experience.
• Ability to recruit, train and supervise staff.
• Understanding of inventory management and wastage control.
• Strong commercial awareness and ability to monitor performance.
• Excellent leadership, communication and organisational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Knowledge of workplace health and safety and food hygiene requirements.

Responsibilities

• Plan, organise and manage daily retail operations to ensure efficient service delivery.
• Determine product mix, stock levels and customer service standards.
• Monitor demand, sales trends and inventory requirements.
• Coordinate purchasing, stock replenishment and supplier deliveries.
• Liaise with suppliers on quality, pricing and availability.
• Maintain inventory records and conduct stocktakes to minimise wastage.
• Coordinate in-store, takeaway and online ordering operations.
• Monitor performance and implement improvements.

Skills

Retail management

Stock control

Budgeting

Staff rostering

Leadership

Communication

Problem solving

Food hygiene awareness

Education

AQF Associate Degree in Retail Management

Diploma in Retail Management

Three years relevant experience may substitute for formal qualification

Job description

Job Type: Permanent position | Full time position

Job Description
RETAIL MANAGER Business: Four S Group Pty Ltd Company Address: 6/3 Elliot Place, Hillsdale NSW 2036 Shop Address: 161 Perry Street, Hillsdale NSW 2036 Employment Type: Full-time, Ongoing Salary: AUD $80,000 per annum plus superannuation About the Business Four S Group Pty Ltd operates within the restaurant, takeaway and food retail industry, specialising in freshly prepared birria tacos, authentic Mexican street food, beverages and associated food products. The business focuses on providing quality food products, efficient customer service and consistent operational standards. Its operations require effective management of inventory, purchasing, sales, staffing, customer demand and operational costs to ensure the smooth operation of its food retail outlet.

Position Overview The Retail Manager will be responsible for planning, organising and controlling the daily retail operations of Four S Group Pty Ltd's Mexican restaurant and takeaway outlet in Hillsdale, NSW.

The position involves managing product mix, stock levels, purchasing, pricing, promotional activities, customer service, budgeting, financial records and employee supervision while ensuring compliance with workplace health and safety requirements.

Store Operations & Stock Management

• Plan, organise and manage daily retail operations to ensure efficient service delivery.
• Determine appropriate product mix, stock levels and customer service standards.
• Monitor customer demand, sales trends and inventory requirements.
• Coordinate purchasing, stock replenishment and supplier deliveries.
• Liaise with suppliers regarding product quality, pricing and availability.
• Maintain inventory records, conduct stocktakes and minimise wastage.
• Monitor stock rotation, storage conditions and product availability.
• Coordinate in-store, takeaway and applicable online ordering operations.
• Monitor operational performance and implement improvements where required.

Purchasing, Pricing & Marketing

• Develop and implement purchasing procedures aligned with business requirements.
• Review supplier costs, stock usage and sales volumes to support purchasing decisions.
• Monitor product pricing and implement approved pricing strategies.
• Plan and coordinate marketing campaigns, promotional offers and advertising activities.
• Analyse customer purchasing patterns and identify opportunities to improve sales.
• Evaluate promotional performance and recommend improvements.

Sales & Customer Service

• Oversee the sale of birria tacos, Mexican street food, beverages and related products.
• Establish and maintain appropriate customer service standards.
• Provide customers with information regarding products, promotions and services.
• Monitor order accuracy, service times and customer satisfaction.
• Respond to customer enquiries, complaints and feedback professionally.
• Supervise employees to ensure consistent customer service and sales standards.
• Identify opportunities to improve customer experience and encourage repeat business.

Financial Management & Budgeting

• Maintain accurate records of sales, purchases, stock, expenses and financial transactions.
• Prepare and monitor operational budgets and expenditure.
• Monitor revenue, labour costs, inventory expenses and product wastage.
• Review financial and operational performance against business targets.
• Oversee cash handling, point-of-sale procedures and transaction accuracy.
• Investigate financial or stock discrepancies and implement corrective measures.
• Prepare sales, stock, labour and operational reports.
• Identify opportunities to reduce costs and improve profitability.

Staff Management & Supervision

• Manage employee selection, induction, training, rostering and supervision.
• Determine staffing requirements according to customer demand and trading periods.
• Prepare staff rosters and allocate duties to maintain operational efficiency.
• Train employees in customer service, sales procedures, stock handling and workplace practices.
• Monitor employee performance and provide guidance and feedback.
• Coordinate workflow between customer service, order processing and food preparation teams.
• Address staffing and operational issues promptly.
• Maintain a productive, professional and customer-focused workplace.

Workplace Health & Safety

• Ensure compliance with applicable workplace health and safety requirements.
• Maintain a safe, clean and organised working environment.
• Monitor food handling, hygiene, storage and cleanliness standards.
• Identify workplace hazards and implement preventive measures.
• Ensure employees follow safe work procedures and company policies.
• Maintain appropriate safety records and coordinate incident reporting.
• Ensure equipment, storage and customer areas are maintained safely.

Skills & Experience Applicants should demonstrate:

• Relevant experience in retail management, takeaway food retail or quick-service restaurant operations.
• Strong knowledge of stock control, purchasing, pricing, sales and customer service.
• Experience in budgeting, financial recordkeeping and cost management.
• Ability to recruit, train, roster and supervise employees.
• Understanding of inventory management, stock rotation and wastage control.
• Strong commercial awareness and ability to monitor business performance.
• Excellent leadership, communication, organisational and problem-solving skills.
• Ability to manage competing priorities in a fast-paced food retail environment.
• Understanding of workplace health and safety and food hygiene requirements.

Qualifications

• An AQF Associate Degree, Advanced Diploma or Diploma in Retail Management, Business, Management or a related field; or
• At least three years of relevant experience may substitute for the formal qualification.

In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification. Work Environment The Retail Manager will undertake a hands-on management role, overseeing daily retail operations, inventory, purchasing, sales, financial performance, employee supervision and customer service at the company's Mexican restaurant and takeaway outlet.

The successful candidate must effectively coordinate staff, maintain product availability, manage operational costs and ensure consistent service standards during regular and peak trading periods. Australian Citizens and Permanent Residents are encouraged to apply, and preference will be given to suitably qualified Australian Citizens and Permanent Residents.