Retail Manager

Durks Shellharbour; Shellharbour; On-site; AUD 70,000 - 100,000; Full time

Job summary

Durks Cafe in Shellharbour seeks a proactive Retail Manager to oversee daily retail operations, including opening/closing, sales targets, stock control and staff rostering. You will lead a team to ensure top customer service, manage supplier relationships and monitor budgets.

The role requires a year of retail or hospitality management experience, strong leadership and communication skills, and familiarity with POS systems. Local market knowledge and a commitment to food safety are essential.

Qualifications

• Minimum 1 year of experience in a retail or hospitality management role.
• Strong leadership and communication skills.
• Experience with POS systems, rostering and stock control.
• Relevant qualification in retail management, business or similar (desirable).

Responsibilities

• Plan and manage daily retail operations, including opening and closing procedures
• Set sales targets and monitor performance, pricing and promotions
• Manage stock ordering, supplier relationships, inventory control and wastage
• Recruit, train, roster and supervise staff
• Maintain high standards of customer service and resolve complaints
• Prepare sales reports and manage budgets and cash handling
• Ensure compliance with food safety, WHS and relevant regulations

Skills

Leadership

Communication

Stock control

Rostering

Customer service

Education

Retail management qualification

Tools

POS systems

Rostering software

Inventory management system

Job description

About us

Durks Cafe is a busy, locally loved cafe serving fresh food, quality coffee and a range of take-home retail products. With steady growth in customer numbers and product lines, we are looking for a Retail Manager to lead the day-to-day running of our retail operations.

About the role

Reporting to the business owner, you will oversee sales, stock, staff and customer service, making sure the business runs efficiently and profitably every day.

Key responsibilities

• Plan and manage daily retail operations, including opening and closing procedures
• Set sales targets and monitor performance, pricing and promotions
• Manage stock ordering, supplier relationships, inventory control and wastage
• Recruit, train, roster and supervise staff
• Maintain high standards of customer service and resolve complaints
• Prepare sales reports and manage budgets and cash handling
• Ensure compliance with food safety, WHS and relevant regulations

About you

• Minimum 1 year of experience in a retail or hospitality management role
• Relevant qualification in retail management, business or similar (desirable)
• Strong leadership and communication skills
• Experience with POS systems, rostering and stock control