Retail Manager

TerryWhite Chemmart; Milton; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Above-award pay

Career development opportunities

Supportive team culture

Job summary

TerryWhite Chemmart Milton is seeking a part-time Retail Manager to lead daily store operations, drive customer service and sales, oversee stock, merchandising and compliance, and nurture a positive team culture.

You will coach and develop a high-performing team, manage inventory, monitor KPIs, and deliver an outstanding shopping experience in a busy community pharmacy.

Qualifications

• Previous retail leadership or management experience in community pharmacy.
• Strong customer service skills with a focus on positive customer experiences.
• Experience with performance management and team development.
• Sound inventory, stock control, merchandising, and store presentation experience.
• An understanding of retail KPIs, sales performance, and profitability.

Responsibilities

• Lead, coach, and develop a high-performing retail team through hands-on leadership.
• Deliver exceptional customer service and support the team on the shop floor.
• Oversee daily store operations, merchandising, and presentation standards.
• Manage performance, training, and ongoing development.
• Maintain retail compliance and ensure the team is informed on current products and promotions.
• Manage stock control, inventory processes, and retail performance targets.
• Resolve customer enquiries professionally and maintain a safe, organised store environment.

Skills

Retail leadership

Customer service

Team development

Inventory management

Store presentation

Tools

POS systems

Merchandising software

Job description

Here at TerryWhite Chemmart, we are Dedicated to Care.

TerryWhite Chemmart Milton is a well-established pharmacy located in the heart of Milton, surrounded by a thriving mix of local residents, professionals, and visitors. With its convenient location and strong reputation within the community, the pharmacy has become a trusted destination for healthcare advice, pharmacy services, and everyday health and wellness needs.

The store features a modern retail environment, a diverse product range, and a loyal customer base, creating a fast-paced and rewarding workplace. Known for its high standards of customer service and welcoming atmosphere, TerryWhite Chemmart Milton is committed to providing a positive experience for every customer who walks through the door.

Backed by a dedicated and experienced team, the pharmacy prides itself on fostering a supportive culture where collaboration, innovation, and exceptional customer care are at the centre of everything we do. This is an exciting opportunity to join a busy and successful community pharmacy that continues to make a meaningful impact on the health and wellbeing of the local community.

About the Role

This is a part-time leadership opportunity.

As the Retail Manager, you will lead and oversee the daily operations of the retail side of the pharmacy. In this highly visible leadership role, you will lead by example on the shop floor, actively engaging with customers and ensuring the delivery of exceptional customer service. You will be responsible for driving retail sales and profitability, overseeing stock management and inventory control, maintaining merchandising standards, and ensuring compliance with company and regulatory requirements. You will also play a key role in fostering a positive and productive workplace culture while supporting the achievement of retail and operational objectives

Key Responsibilities

Lead, coach, and develop a high-performing retail team through hands-on leadership

Deliver exceptional customer service and support the team on the shop floor

Oversee daily store operations, merchandising, catalogue execution, and presentation standards

Manage performance, training, and ongoing development.

Maintain retail compliance and ensure the team is informed on current products and promotions.

Manage stock control, inventory processes, and retail performance targets

Resolve customer enquiries professionally and maintain a safe, organised, and welcoming store environment

Drive sales growth while fostering a positive and engaging workplace culture.

Why Join Us?

Competitive Remuneration – Attractive salary package with above-award rates available based on experience and leadership capability

Career Development – Access leadership programs, professional development, and career progression opportunities across the TerryWhite Chemmart network

Supportive Team Culture – Lead, mentor, and inspire a dedicated pharmacy team in a collaborative environment.

Retail Excellence – Take ownership of a thriving retail operation and make a meaningful impact on business performance

About You

You are a hands-on, customer-focused leader who thrives in a busy retail or pharmacy environment and is passionate about delivering exceptional service.

You will bring:

Previous retail leadership or management experience in community pharmacy

Strong customer service skills and a commitment to positive customer experiences

Experience with performance management and team development

Sound inventory, stock control, merchandising, and store presentation experience

An understanding of retail KPIs, sales performance, and profitability.

Strong organisational, communication, and problem-solving skills.

A genuine commitment to supporting your local community.

About TerryWhite Chemmart:

As a Retail Manager at TerryWhite Chemmart you are joining one of Australia’s leading retail pharmacy networks delivering frontline healthcare. With over 600 community pharmacies across Australia, we are committed to ensuring every Australian has easier access to pharmacists and expert health advice every day. TerryWhite Chemmart provides high-quality, accessible and cost-effective community-based health care services and programs.

At TerryWhite Chemmart we proudly commit to providing a safe and supportive environment for our community of customers and team members.

We encourage applications from all candidates, including Aboriginal and Torres Strait Island peoples, the LGBTQI+ community and those with disabilities.

This is your career, and we are keen to hear what you value within your next career journey!

Join us and become a part of something bigger.