Retail Manager

TerryWhite Chemmart; Ballina Shire; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Career development

Team culture

Retail leadership

Job summary

TerryWhite Chemmart Ballina is seeking a hands-on Retail Manager to lead the daily operations of our busy pharmacy retail floor. You will drive sales, manage stock, mentor a team, ensure outstanding customer service, and uphold merchandising standards across the store.

Join a vibrant community-focused team dedicated to care, with opportunities for leadership development, competitive remuneration, and career progression within a national network.

Qualifications

• Experience leading a team in a retail/pharmacy environment.
• Proven ability to drive sales and manage stock efficiently.
• Strong understanding of store KPIs and profitability.

Responsibilities

• Lead, coach, and develop a high-performing retail team.
• Deliver exceptional customer service and support on the shop floor.
• Oversee daily store operations, merchandising, catalogue execution, and presentation standards.
• Manage performance, training, and ongoing development.
• Maintain retail compliance and ensure staff are informed on products and promotions.
• Manage stock control, inventory processes, and retail performance targets.
• Resolve customer enquiries professionally and maintain a safe, organized store environment.
• Drive sales growth while fostering a positive workplace culture.

Skills

Retail leadership

Customer service

Performance management

Inventory control

KPIs

Organization

Communication

Community minded

Job description

Here at TerryWhite Chemmart, we are Dedicated to Care.

TerryWhite Chemmart Ballina is a vibrant and well-established community pharmacy dedicated to delivering exceptional healthcare services and personalised customer care to the local community. Located in the beautiful Northern Rivers region of NSW, our large and busy pharmacy offers a dynamic retail and healthcare environment where no two days are the same.

As part of Australia's leading retail pharmacy network, we provide customers with a comprehensive range of health and wellness solutions, including an extensive selection of vitamins, natural health products, and premium beauty brands. Our store proudly stocks leading prestige skincare and fragrance brands, including Clarins, Clinique, Estée Lauder, and a curated range of luxury fragrances, providing team members with valuable experience in premium retail and beauty consulting.

At TerryWhite Chemmart Ballina, you'll join a passionate and supportive team that values collaboration, continuous learning, and customer-focused service. Whether assisting customers with their healthcare needs, recommending wellness solutions, or supporting prestige beauty sales, you'll have the opportunity to develop a diverse skill set in a fast-paced and rewarding environment.

If you're looking to build your career in a community-focused pharmacy that combines healthcare, retail excellence, and premium beauty, TerryWhite Chemmart Ballina offers a welcoming workplace with genuine opportunities for growth and development.

About the Role

This is an exciting full-time leadership opportunity, offering 38 hours per week, Monday to Friday

As the Retail Manager, you will lead and oversee the daily operations of the retail side of the pharmacy. In this highly visible leadership role, you will lead by example on the shop floor, actively engaging with customers and ensuring the delivery of exceptional customer service. You will be responsible for driving retail sales and profitability, overseeing stock management and inventory control, maintaining merchandising standards, and ensuring compliance with company and regulatory requirements. You will also play a key role in fostering a positive and productive workplace culture while supporting the achievement of retail and operational objectives

Key Responsibilities

• Lead, coach, and develop a high-performing retail team through hands-on leadership
• Deliver exceptional customer service and support the team on the shop floor
• Oversee daily store operations, merchandising, catalogue execution, and presentation standards
• Manage performance, training, and ongoing development.
• Maintain retail compliance and ensure the team is informed on current products and promotions.
• Manage stock control, inventory processes, and retail performance targets
• Resolve customer enquiries professionally and maintain a safe, organised, and welcoming store environment
• Drive sales growth while fostering a positive and engaging workplace culture.

Why Join Us?

Competitive Remuneration – Attractive salary package with above-award rates available based on experience and leadership capability

Career Development – Access leadership programs, professional development, and career progression opportunities across the TerryWhite Chemmart network

Supportive Team Culture – Lead, mentor, and inspire a dedicated pharmacy team in a collaborative environment.

Retail Excellence – Take ownership of a thriving retail operation and make a meaningful impact on business performance

About You

You are a hands-on, customer-focused leader who thrives in a busy retail or pharmacy environment and is passionate about delivering exceptional service.

You will bring:

• Previous retail leadership or management experience in community pharmacy
• Strong customer service skills and a commitment to positive customer experiences
• Experience with performance management and team development
• Sound inventory, stock control, merchandising, and store presentation experience
• An understanding of retail KPIs, sales performance, and profitability.
• Strong organisational, communication, and problem-solving skills.
• A genuine commitment to supporting your local community.

About TerryWhite Chemmart:

As a Retail Manager at TerryWhite Chemmart you are joining one of Australia’s leading retail pharmacy networks delivering frontline healthcare. With over 600 community pharmacies across Australia, we are committed to ensuring every Australian has easier access to pharmacists and expert health advice every day. TerryWhite Chemmart provides high-quality, accessible and cost-effective community-based health care services and programs.

At TerryWhite Chemmart we proudly commit to providing a safe and supportive environment for our community of customers and team members. We encourage applications from all candidates, including Aboriginal and Torres Strait Island peoples, the LGBTQI+ community and those with disabilities. If you require assistance with your application please contact *******@twcmhealth.com.au

This is your career, and we are keen to hear what you value within your next career journey!

Join us and become a part of something bigger.