Retail Manager

One Pear Tree Ltd Pty; Frankston; Sur place; AUD 65 000 - 85 000; Plein temps

Résumé du poste

One Pear Tree Ltd Pty in Frankston, Australia, seeks an experienced Retail Manager to run the daily operations of the retail section plus support growth across the business. You will oversee stock control, supplier orders, merchandising, and customer service while leading staff and maintaining sales records.

The role requires a Diploma or equivalent in Business/ Retail Management and 1–2 years in a supervisory retail position, with strong communication and organisational skills.

Qualifications

• Diploma or equivalent qualification in Business/ Retail Management or a related field.
• 1–2 years in retail management or related supervisory role.
• Stock control and supplier ordering experience.
• Staff rostering and supervision experience.
• Visual merchandising and product presentation skills.
• Strong customer service, communication and organisational skills.

Responsabilités

• Oversee day-to-day operations of the retail section (home décor, jewellery, giftware).
• Monitor stock levels; coordinate supplier orders and replenishment.
• Maintain attractive product displays and visual merchandising across the retail area.
• Roster, train and supervise staff involved in retail and customer service.
• Maintain accurate stock and sales records.
• Coordinate social media promotions, posters and other promotional activities.
• Provide customer advice on retail products and handle enquiries/complaints.
• Develop and maintain efficient operational procedures for the retail section.
• Assist in determining product range, stock requirements and pricing based on demand.
• Monitor operating costs and ensure WHS compliance in the retail area.

Connaissances

Customer service

Communication

Organisational skills

Formation

Diploma or equivalent qualification in Business, Business Management, Retail Management or a related field

Description du poste

About One Pear Tree One Pear Tree is an established Frankston business combining hospitality services with a dedicated retail section offering home décor, jewellery, giftware and other carefully selected products.

We are seeking an experienced and motivated Retail Manager to manage the day-to-day operations of the retail section and support the continued growth and development of this part of the business.

About the Role

The Retail Manager will be responsible for overseeing the daily operation of the retail section, including stock control, supplier ordering, merchandising, staff supervision, promotions, customer service and maintaining sales and stock records.

Key Responsibilities

• Manage the day-to-day operations of the home décor, jewellery and giftware retail section.
• Monitor stock levels and coordinate supplier orders and replenishment.
• Maintain attractive product displays and visual merchandising across the retail area.
• Roster, train and supervise staff involved in retail and customer service operations.
• Maintain accurate stock and sales records.
• Plan and coordinate social media promotions, posters and other promotional activities for the retail range.
• Provide customer advice on retail products and manage customer enquiries and complaints.
• Develop and maintain efficient operational procedures and workflows for the retail section.
• Assist in determining the retail product range, stock requirements and pricing based on customer demand and sales performance.
• Monitor retail operating costs and ensure the retail area operates in accordance with applicable workplace health and safety requirements.

Skills and Experience

The successful applicant will ideally have:

• A Diploma or equivalent qualification, or higher, in Business, Business Management, Retail Management or a related field.
• 1-2 years of relevant experience in retail management, business management or a closely related supervisory or management role.
• Experience in stock control and supplier ordering.
• Experience supervising and rostering staff.
• Experience in visual merchandising and retail product presentation.
• Strong customer service, communication and organisational skills.

• Ability to maintain accurate sales and stock records.
• Ability to manage day-to-day retail operations effectively and independently.