Mobile Phone Repair Technician

Likewize; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Collaborative work culture

Well-equipped warehouse office

Professional growth opportunities

Job summary

Likewize is seeking a dedicated Repair Technician to perform mobile device hardware repairs and provide technical support via our mail-in service. You will work both independently and with a team to meet service delivery targets, and contribute to maintaining high-quality repair standards.

The role emphasizes autonomy with collaboration, and requires hands-on experience with hardware, soldering, and reading schematics, along with a valid Australian manual driving license.

Qualifications

• Experience in mobile device hardware repairs and troubleshooting.
• Accreditation or Technician certification through a recognized OEM is desirable.
• Current Australian manual driver's license and police clearance required.

Responsibilities

• Complete repairs within agreed timeframes and escalate issues as needed.
• Meet service delivery requirements within agreed timeframes.
• Use repair systems and follow quality control procedures.

Skills

Mobile device repair

Troubleshooting

Diagnostics

Technical support

Autonomous working

Education

Driver's license (Australian)

Police clearance

OEM certification

Tools

Soldering tools

Hand tools

Job description

Who We Are

Likewize is a global leader in technology distribution, protection and support services. Operating in over 30 countries, we simplify and enhance the tech experience for millions of customers every day. From device protection to repair, logistics, and resale, we deliver seamless, innovative solutions that build loyalty and trust.

About the Role

Are you a tech-savvy problem solver with a passion for delivering top-notch repairs? We are looking for a repair technician to join our team. As a Likewize Repair Technician, you'll provide mobile device hardware repairs and technical support via our mail-in service. This role offers a unique blend of autonomy and teamwork, with the opportunity to work towards service delivery targets.

Key Responsibilities

• Complete all repairs within agreed timeframes, escalating any issues to your team leader.
• Meet service delivery requirements within agreed time frames.
• Utilize repair systems and processes to complete all quality control procedures.
• Follow service procedures systematically and complete all system-based administration.
• Accurately record all data and complete service reports.
• Regularly conduct stock takes and maintenance audits for all parts and stock.
• Maintain the workshop to a high standard and ensure stock security.
• Maintain up-to-date training materials and facilitate training on regularly repaired hardware/software.
• Collaborate with all Likewize employees to establish requirements for new systems or processes.

About You

• Demonstrated experience in mobile device hardware repairs, troubleshooting, diagnostics, and technical support.
• Accreditation or Technician certification through a recognized OEM is highly desirable.
• Previous experience in telecommunications retail, OEM, or service repair technician roles.
• A passion for technology and the ability to thrive on change as products evolve.
• Current Australian manual driver's license and police clearance
• Previous experience working autonomously
• Ability to manage time effectively
• Strong communication skills and ability to build a reputation for best technical service in the industry.
• Ability to use specific technical hand tools, soldering tools, and read schematics.

Full working rights and no requirement for visa sponsorship

What’s on Offer

• A collaborative, fast-paced environment in a growing business
• A role with variety, responsibility and opportunities to learn
• Supportive team culture and a well-equipped warehouse office

If you're self-motivated, able to work independently, and thrive on providing instant results for our customers, we would love to hear from you!

Please note - this role is a full-time position and located in our Erskine Park Warehouse.