Retail Manager

Zeolla Solutions; Brisbane; On-site; AUD 75,000 - 85,000; Full time

Job summary

Maison Fleur Floral Design Pty Ltd in Brisbane is seeking a dedicated Retail Manager to lead multiple Brisbane locations, drive sales performance, and uphold premium customer service standards. You will manage inventory, purchasing, merchandising, and budgets while supervising retail staff and coordinating online orders with floral production teams.

The role offers a full-time, permanent position with 38 hours per week, a focus on profitability, brand consistency, and exceptional shopper

Qualifications

• Minimum two years’ experience in retail management, including staff supervision.
• AQF Diploma/Advanced Diploma/Associate Degree in Retail Management or related field, or overseas equivalent.
• Strong communication and leadership skills with a premium-brand service mindset.
• Experience with budgeting, stock control and sales analysis.

Responsibilities

• Plan, direct and control daily retail operations across Brisbane locations.
• Develop sales strategies and promotional activities to meet targets.
• Manage stock levels, purchasing and pricing in line with demand.
• Supervise staff, rostering and performance reviews.
• Coordinate online orders with floral production teams.
• Ensure compliance with health and safety and consumer laws.

Skills

Leadership

Communication

Budgeting

Education

AQF Diploma/Advanced Diploma/Associate Degree

Tools

Point-of-Sale systems

Inventory management systems

Online order management

Job description

Job Type: Permanent position | Full time position

Job Description

Position: Retail Manager Type: Full-time, permanent — 38 hours per week Employer: Maison Fleur Floral Design Pty Ltd

Location: Brisbane QLD 4000 Salary: $75,000 – $85,000 per annum, exclusive of superannuation

About the Business

Maison Fleur Floral Design Pty Ltd is a Brisbane floristry and floral design business established in 2018 and operating from multiple locations across the city. It is a full-service operation specialising in premium floral arrangements, bespoke floral design, flower retailing, corporate floral services, event styling, and flower delivery and gifting, serving walk-in retail customers, online shoppers, corporate clients and event organisers. The business is built around its premium brand positioning and places equal weight on operational efficiency, profitability and customer satisfaction, with its retail, floral design and production teams working together so that every in-store, online, corporate and event order is fulfilled on time and to the standard the brand is known for.

About the Position

The Retail Manager plans, organises, directs and controls the retail activities of the business across its Brisbane locations, with responsibility for sales performance, customer service standards, inventory and purchasing, merchandising, financial performance and the supervision of retail staff. The role works closely with the floral design and production teams so that product is available when it is needed, stock is held at the right levels and customer orders — in-store, online, corporate and event-related — are fulfilled promptly and to a premium standard.

The position is central to maintaining the business’s brand positioning while delivering efficient, profitable retail operations.

Key Responsibilities

Plan, organise and oversee daily retail operations across the business’s locations to ensure efficiency, profitability and consistently high standards of customer service

Develop and implement sales strategies, promotional activities and retail policies that achieve the business’s objectives

Determine product ranges, stock levels and pricing strategies in line with customer demand and market trends

Manage purchasing, supplier relationships and inventory control so that product is available when required and wastage is kept to a minimum

Prepare and monitor retail budgets, analyse sales performance and control operational expenses

Recruit, train, supervise and manage retail staff, including rostering, task allocation and performance evaluation

Oversee visual merchandising, product displays and store presentation to maintain the brand’s standards

Manage customer relationships, enquiries and complaints to secure customer satisfaction and retention

Coordinate online orders, floral product availability and delivery arrangements with the floral design and production teams

Maintain accurate sales, stock and financial records and prepare operational reports for management

Ensure compliance with workplace health and safety requirements, consumer regulations and company policies

Requirements

Australian citizens and permanent residents are encouraged to apply.

AQF Diploma, Advanced Diploma or Associate Degree in Retail Management, Business Management, Business Administration or a closely related discipline, or an equivalent overseas qualification

A minimum of two years’ experience in retail management, covering staff supervision, stock control, purchasing, sales performance and customer service; experience in the floral industry, premium retail, lifestyle products, gifts or a similar customer-focused retail environment is preferred

Demonstrated capability in budgeting, financial reporting, sales analysis and operational cost management, and in implementing retail policies, operational procedures and sales improvement strategies

Competence with point-of-sale, inventory and online order management systems and with accurate record-keeping and reporting, together with a working knowledge of workplace health and safety and consumer law obligations in a retail setting

Strong communication and leadership skills, a polished customer service manner suited to a premium brand, sound problem-solving ability and availability to work the hours the retail operation requires, including peak trading periods