Retail IT Support Assistant (Shopfront)

T4B; Greater Bendigo; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Stable, full-time role

Regular team events

On-the-job training and mentoring

Growth opportunities in national biz

Local role with work-life balance

Freshly renovated shop

No Saturday hours

Job summary

T4B is expanding its Bendigo shop and seeks a Retail IT Support Assistant to be the face of the service desk, helping customers with everyday tech needs and walk-in repairs.

This entry-level role involves troubleshooting, computer repairs, and customer guidance in a friendly retail environment with opportunities to grow tech skills and career in IT.

Qualifications

• Strong customer service with a friendly, professional manner.
• Genuine interest in technology and problem solving.
• Technical knowledge of Windows PCs, laptops, and common apps.
• Willingness to learn entry-level computer repairs and diagnostics.

Responsibilities

• Assist walk-in customers with friendly, professional service.
• Diagnose and complete entry-level PC/laptop repairs and OS troubleshooting.
• Explain issues and solutions clearly to customers.
• Manage repair bookings, tracking and follow-ups.
• Maintain a clean, welcoming shopfront and workshop.

Skills

Customer service

Technology interest

Windows PCs

Entry-level repairs

Communication

Retail experience

IT studies/certs

Education

IT studies/certs

Tools

None

Job description

T4B is a nationally operating IT Managed Services Company. Through an aquisition earlier in 2026, we also now have a shop in Bendigo servicing the local market with PC repairs and "walk in" technical support.

We are currently experiencing an exciting period of growth, as a result of an internal promotion, we are seeking an energetic, customer-focused, technically minded Retail IT Support Assistant to be the face of this part of our business.

Our Culture

We are a family-friendly and sociable team, known for combining strong technical capability with great personalities. Our clients value approachability just as much as expertise.

We encourage autonomy, support learning, and empower our people to take ownership. While technical skills are important, attitude, communication, and reliability are what truly set our team apart.

Our Values

Everything we do at T4B is guided by our core values:

Respect

Team First

Integrity

Quality

Agility

What We Offer

• Stable, full-time role
• Regular team events
• On-the-job training and mentoring
• Opportunities to grow your technical skills and career in our national business.
• A locally based role with real work-life balance
• Freshly renovated shop
• We do not open Saturdays!

Job Objective

A customer-facing role with hands-on technical variety.

We are seeking a Retail IT Support Assistant who enjoys working with people and has a genuine interest in technology.

This role is ideal for someone who is comfortable dealing with customers face-to-face, can explain technical issues in plain language, and is capable of performing computer repairs and troubleshooting. You will be a key point of contact for walk-in customers and play an important role in shaping the in-store experience.

We are keen to expand our workshop offering to include mobile phone and tablet repairs so if you have this skill, we'd be keen to talk!

About the Role

This is a shopfront-based role located in Golden Square, Bendigo. You will be responsible for assisting customers with everyday technology needs, booking and completing repairs, and ensuring a professional and welcoming retail environment.

While more complex technical issues will be escalated to our wider technical team, you will be expected to confidently handle common support tasks and entry-level repairs independently.

For the right candidate there will be opportunities to do some client site visits too.

This is a unique entry level opportunity which has the potential to pave the way into a fulfilling long term career in IT which could take you anywhere.

Key Responsibilities

• Provide friendly, professional assistance to walk-in customers
• Diagnose and complete entry-level computer repairs (PCs and laptops), including:
• Operating system troubleshooting and rebuilds
• Assist customers with device setup, upgrades, and data transfers
• Clearly explain issues, solutions, and recommendations to customers
• Manage repair bookings, job tracking, and customer follow-ups
• Maintain a clean, organised, and welcoming shopfront and workshop
• Escalate more complex technical issues to the broader technical team when required

Skills and Experience

• Strong customer service skills with a friendly, professional manner
• A genuine interest in technology and problem-solving
• Technical knowledge of Windows PCs, laptops, and common applications
• Ability to perform or learn entry-level computer repairs and diagnostics
• Confidence communicating with customers who may not be technically minded
• Previous experience in retail, IT support, or a similar customer-facing role
• Relevant IT studies, certifications, or hands-on experience will be viewed favourably