Service Desk Specialist

Just Group; Melbourne; Sur place; AUD 45 000 - 58 000; Plein temps

Avantages offerts par ce poste

Generous staff discount

Central office location on St Kilda Rd

Onsite café

Learning and development programs

Résumé du poste

Premier Retail is seeking an entry-level IT Support professional to provide service desk assistance for the Support Office and retail store teams in Melbourne. This full-time 12-month fixed term position operates on a rotating roster across mornings, afternoons and night shifts at our St Kilda Rd office.

You will troubleshoot scanner and POS issues, log queries, escalate where needed, and work with the IT team to resolve problems while keeping users informed of progress and status.

Qualifications

• Entry level IT role with a 12 month fixed term
• Rotating roster over 7 days including mornings, afternoons and nights
• Based at the Support Office on St Kilda Rd, Melbourne

Responsabilités

• Receive and respond to IT queries including troubleshooting scanner and POS system issues
• Ensure every phone query is recorded in the system
• Escalate issues to the Service Desk Manager or other support teams
• Keep customers informed on issue status and educate business users
• Collaborate with Senior Service Desk Specialists and IT team to resolve queries

Connaissances

Fast-paced environment

Strong communication

Stakeholder relationships

Integrity

Willing to learn

Formation

IT degree advantageous

Outils

POS system

Description du poste

Premier Retail

Premier Retail is an iconic Australian retailer and owns two of the most exciting and fastest-growing retail brands, Peter Alexander and Smiggle. Born from homegrown beginnings, our stores now stand proudly on some of the most famous high streets and popular shopping centres around the world. Today, Premier Retail operates over 450 stores and employs more than 5,000 team members across Australia, New Zealand, Singapore, Malaysia, Ireland, and the United Kingdom. Our team is focused on delivering great service to our customers and bringing new product offerings to life.

About The Role

Reporting into the Service Desk Team Leader, this role will provide IT support to our Support Office and our retail store teams. This is an amazing opportunity for someone looking to take their first step into an entry level IT role. This is a full-time position, 12 month fixed term position working a rotating roster over 7 days, which include morning, afternoon and night shifts based at our Support Office located on St Kilda Rd.

Responsibilities

• Receiving and responding to IT queries including trouble shooting scanner, POS system technical issues and a multitude of Support Office inquiries
• Ensure every phone query is dealt with professionally and accurately recorded in our system
• Escalate issues (where cannot be immediately resolved) to the Service Desk Manager and/or other support teams
• Keep customer across the status of issue and contribute to the education of business users
• Work with the Senior Service Desk Specialists and wider IT team to problem solve and follow up on queries

Skills & Experience

• Ability to work in a fast-paced environment and manage high volume tasks
• Strong communication skills with the ability to establish relationships with stakeholders across all areas of the business
• Strong sense of integrity to ensure the information we provide is timely and accurate
• Passion for IT coupled with an appetite to learn and grow
• Tertiary studies in IT is advantageous but not essential

Perks

• Generous staff discount and access to our sample sales
• Central office location based on St Kilda Rd, with direct access to the picturesque Fawkner Park
• Work closely within a high performing, supportive and collaborative environment
• Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth
• Coffee lover? Indulge in coffee and food options at our onsite café

If you are looking for an opportunity to grow with a business, then this opportunity is for you.