Retail IT Help Desk & Incident Specialist
ALOIS UK
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Job summary
ALOIS UK is seeking an IT Helpdesk Specialist to support store teams across Australia, including Tasmania and Perth. You will handle inbound voice calls, log incidents, perform basic troubleshooting, and guide users through fixes.
Responsibilities include logging in ServiceNow or Jira, triaging store POS, printers, VPN, and Microsoft 365 apps, with escalation as required. You will follow ITIL practices and maintain clear, customer-focused communication.
Job description
ALOIS UK is seeking an IT Helpdesk Specialist to support store teams across Australia, including Tasmania and Perth. You will handle inbound voice calls, log incidents, perform basic troubleshooting, and guide users through fixes.
Responsibilities include logging in ServiceNow or Jira, triaging store POS, printers, VPN, and Microsoft 365 apps, with escalation as required. You will follow ITIL practices and maintain clear, customer-focused communication.
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