IT Helpdesk Specialist – Keep Teams Connected

Joss Group; Albury City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Joss Group in Albury seeks an experienced IT Helpdesk Officer to provide essential technical support to our people across the business. You’ll be the first point of contact for IT issues, troubleshooting hardware, software and operating systems, and helping keep staff productive.

This hands-on role involves setting up equipment, managing tickets and collaborating with the IT team to resolve issues quickly. We value practical problem-solving, clear communication and a customer-focused approach.

Qualifications

• Three years' IT industry experience.
• Proven troubleshooting of hardware, software and OS issues.
• Ability to quickly learn new technologies, systems and apps.
• Strong communication and customer-focused approach.
• Excellent organisational skills and the ability to manage priorities.
• Initiative, problem-solving skills and the ability to work independently as well as part of a team.
• Flexible and adaptable approach, with a commitment to continuous learning and improvement.

Responsibilities

• Provide Level 1 IT helpdesk support, diagnosing and resolving hardware, software and operating system issues.
• Manage support tickets and escalate more complex issues to IT Engineers when required.
• Set up computers, software, telephones and tablets for employees.
• Troubleshoot business applications and support staff with technology-related queries.
• Assist with the maintenance of company mobile and IP telephone services, databases and network documentation.
• Liaise with external IT service providers and other organisations to resolve issues.
• Support IT equipment maintenance, asset management and associated record keeping.
• Contribute to the development and maintenance of IT policies, procedures and documentation.
• Participate in a rotating after-hours support arrangement.

Skills

IT Helpdesk

Troubleshooting

Customer service

Communication

Organizational skills

Problem solving

Independent worker

Team collaboration

Job description

Joss Group in Albury seeks an experienced IT Helpdesk Officer to provide essential technical support to our people across the business. You’ll be the first point of contact for IT issues, troubleshooting hardware, software and operating systems, and helping keep staff productive.

This hands-on role involves setting up equipment, managing tickets and collaborating with the IT team to resolve issues quickly. We value practical problem-solving, clear communication and a customer-focused approach.