Retail Experience Lead — Tech Strategy & Growth

The Lottery Corporation; Brisbane; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid working

Generous leave options

Learning & development platform

Career growth opportunities

Inclusion & Diversity programs

Charity fundraising and dollar-matched

Employee volunteering

Job summary

The Lottery Corporation is building the next chapter of entertainment in Australia, connecting customer experience, retailer needs and commercial priorities through Retail Technology. As Retail Experience Lead, you will set the strategic direction for technology supporting our retail network and drive outcomes that deliver real value.

You will lead Product, Design and Business Analysis teams, partner with Retail, Marketing, Digital and Technology, and turn business priorities into tangible

Qualifications

• Significant experience across Product, Digital, Technology Strategy or Retail Technology.
• Experience owning strategies and roadmaps across multiple products or platforms.
• Strong commercial judgement and portfolio prioritisation capability.
• Experience across retail, loyalty, customer engagement or digital commerce.
• Proven ability to influence senior business and technology stakeholders.
• Experience leading multidisciplinary Product, Design and Analysis teams.
• A customer-led, data-informed approach to decision-making.
• Strong people leadership and capability-building skills.

Responsibilities

• Shape the Retail Experience technology strategy and roadmap.
• Prioritise investment across products, platforms and capabilities.
• Turn business priorities into clear product and technology outcomes.
• Connect retail, customer and technology experiences across the ecosystem.
• Identify opportunities to improve retail performance through technology.
• Use customer, retailer and operational insights to guide decisions.
• Lead Product, Design and Business Analysis capability.
• Measure outcomes and ensure investments deliver real value.
• Build strong partnerships across Retail, Marketing, Digital and Technology.

Skills

Product & Digital Strategy

Portfolio prioritisation

Stakeholder influence

Leadership

Job description

The Lottery Corporation is building the next chapter of entertainment in Australia, connecting customer experience, retailer needs and commercial priorities through Retail Technology. As Retail Experience Lead, you will set the strategic direction for technology supporting our retail network and drive outcomes that deliver real value.

You will lead Product, Design and Business Analysis teams, partner with Retail, Marketing, Digital and Technology, and turn business priorities into tangible