Operational Support Engineer

The Lottery Corporation; Brisbane; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Leave options

Job summary

The Lottery Corporation in Brisbane is seeking a Level 2 Support Engineer to provide hands-on support across business-critical applications, databases and infrastructure. You will investigate incidents, drive improvements and maintain system integrity in real-time operations.

You will contribute to automation, monitoring and reliability initiatives, with a focus on ITIL-based practices, documentation and cross-functional collaboration in a hybrid work environment.

Qualifications

• Experience supporting production systems across business-critical applications.
• Strong Windows Server and Microsoft SQL Server knowledge.
• Experience troubleshooting complex incidents and operational issues.
• Knowledge of monitoring, observability and alerting tools.
• Understanding of ITIL-based service management practices.
• Scripting capability using PowerShell, Python or similar.
• Excellent communication and stakeholder management skills.
• A strong commitment to documentation and knowledge sharing.
• Experience in high-volume, highly regulated environments will be highly regarded.

Responsibilities

• Provide Level 2 support across critical business systems and applications.
• Investigate, diagnose and resolve production incidents.
• Own incidents through to resolution and post-incident review.
• Monitor system health, performance and operational stability.
• Improve monitoring, alerting and operational tooling.
• Support production releases and service transitions.
• Contribute to automation and continuous improvement initiatives.
• Participate in a 24/7 on-call support roster.

Skills

Windows Server

Microsoft SQL Server

Incident diagnosis & resolution

Monitoring & observability tools

ITIL-based service management

Scripting: PowerShell or Python

Communication & stakeholder management

Documentation & knowledge sharing

Experience in high-volume regulated En

Tools

SQL Server Management Studio

Job description

Are you ready to join the winning team at The Lottery Corporation?

We power Australia's biggest lottery games - and we're one of the world's top-performing lottery businesses.

As the home of The Lott and Keno, we're building on decades of excitement and life-changing wins, bringing our games to every state and territory except WA.

For more than a century, we've been playing our role in creating positive impacts by delivering winning moments every day to our people, our customers, retailers, partners and our community.

But we're not standing still. We're evolving into an entertainment company - more customer-obsessed, more agile and driven by real outcomes.

Because at our core, it's simple: we create winning moments - and we're building the next chapter as the team behind Where Australia Comes to Play.

Join us!

This is a hands‑on operations role where you'll provide Level 2 support across business‑critical applications, databases, servers and supporting infrastructure. You'll investigate incidents, drive operational improvements and help maintain the integrity of systems that process high volumes of real‑time transactions.

You'll also contribute to automation, monitoring and operational excellence initiatives, helping improve service reliability and reduce operational risk.

What you'll do

• Provide Level 2 support across critical business systems and applications
• Investigate, diagnose and resolve production incidents
• Own incidents through to resolution and post‑incident review
• Monitor system health, performance and operational stability
• Improve monitoring, alerting and operational tooling
• Support production releases and service transitions
• Contribute to automation and continuous improvement initiatives
• Participate in a 24/7 on‑call support roster

What you'll bring

• Experience supporting business‑critical applications in production environments
• Strong Windows Server and Microsoft SQL Server knowledge
• Experience troubleshooting complex incidents and operational issues
• Knowledge of monitoring, observability and alerting tools
• Understanding of ITIL‑based service management practices
• Scripting capability using PowerShell, Python or similar technologies
• Excellent communication and stakeholder management skills
• A strong commitment to documentation and knowledge sharing
• Experience in high‑volume, highly regulated environments will be highly regarded

What you'll get

Not only will you receive an awesome candidate experience from our caring Talent team, but you'll get a genuine feel for who we are and what it's like to be part of our team.

The benefits of working with The Lottery Corporation are pretty good. Just to name a few:

• Balance work and life with our 'flex for great outcomes' approach - hybrid working, plus a range of generous leave options.
• Reward and recognition programs at all levels. Your hard work won't go unnoticed.
• Ignite your potential with our dedicated learning and development platform to support your bright future.
• We empower careers to grow from within. 50% of all roles in 2025 were filled by our own people, proving that your next opportunity is already here!
• A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirma Support, employee inclusion networks and diversity memberships and celebrations.
• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities.

We're committed to providing a safe, respectful and supportive work environment. We encourage you to let us know if we can make any accommodations, so the process can be more user friendly for you.

We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past and present.

Your online safety is important to us. We'll never request payment or credit card details from you to apply for a position. If you're uncertain whether a job ad is legitimate, verify via our website before providing any details.