Retail Customer Service Team Lead – Growth Path

Drake Supermarkets Pty Ltd; Adelaide; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Attractive Remuneration

Dynamic growing company

Potential for promotion

Job summary

Drake Supermarkets Pty Ltd in Australia is inviting expressions of interest for on-site roles in a dynamic, growth-focused environment. The posting highlights opportunities for promotion and attractive remuneration as part of a family-owned, privately held business and a leading national supermarket chain.

Applicants will be evaluated on customer service intensity, hands-on leadership, rostering accuracy, training ability and compliance with WHS standards, with strong communication to management

Responsibilities

• Provide frontline customer service and assist customers at POS.
• Lead and manage team members to meet targets and service standards.
• Accurately roster staff and coordinate shift coverage.
• Coach, train and performance manage team members as needed.
• Maintain health and safety standards across the store.
• Liaise with team members and management to ensure smooth operations.
• Oversee ordering and cost-control activities.
• Demonstrate strong leadership and delegation in daily tasks.
• Communicate effectively with management, staff, customers and external stakeholders

Skills

Front end & POS knowledge

Customer service

Team leadership

Staff rostering

Coaching & performance management

Health & safety

Communication

Liaising with management

Cost control & ordering

Job description

Drake Supermarkets Pty Ltd in Australia is inviting expressions of interest for on-site roles in a dynamic, growth-focused environment. The posting highlights opportunities for promotion and attractive remuneration as part of a family-owned, privately held business and a leading national supermarket chain.

Applicants will be evaluated on customer service intensity, hands-on leadership, rostering accuracy, training ability and compliance with WHS standards, with strong communication to management