Retail Customer Service Officer

Australia Post Group; Bridgetown; On-site; AUD 48,000 - 52,000; Part time

Benefits offered by this job

Casual on-call shifts

6-week training program

12% superannuation

Job summary

Australia Post, Bridgetown Post Office, is seeking a Retail Customer Service Officer in a casual on-call capacity. The role involves greeting customers, processing sales, handling cash and identity services, and promoting postal products. Training spans 6 weeks with hours 8:45 am to 5:06 pm, Monday–Friday during training.

After training, shifts are assigned to cover leave. Casual rate starts at 35.01 AUD/hour, rising to 37.42 AUD/hour after 3 months, with 12% superannuation.

Qualifications

• Experience in frontline customer service roles.
• Ability to handle cash, cheques, cards and EFTPOS accurately.
• Experience with promoting products and services to customers.

Responsibilities

• Perform customer sales and service transactions.
• Manage high-value transactions with cash, cheques, cards and EFTPOS.
• Process identity services transactions, including passport interviews.
• Promote products and services through upselling and promotions.

Skills

Customer service

Cash handling

Upselling

Identity services

Job description

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Name

Retail Customer Service Officer

Site / Location

Bridgetown Post Office

Ref #

12387230

Entity

Australia Post

Opening Date

14-Aug-2026

Suburb

Bridgetown

Work Type

Casual

Description & Requirements

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Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That's a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

About the opportunity

As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

• Casual Position | "On Call" after training your roster will include a mix of both scheduled and unscheduled shifts
• Monday to Friday, between 8:45 a.m. and 5:06 p.m.
• Extensive, supportive full time (paid) training for 6 weeks on commencement, Monday - Friday, 8:45 am - 5:06 pm
• After training, hours cannot be guaranteed as shifts will be to cover annual and sick leave, you may be called in at short notice.
• Loaded casual rate $35.01 / hour increases to $37.42 / hour after 3 months, + 12% Superannuation
• Junior rates apply for those under 21 during training

You’ll be

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.