Retail Control Room Operator | Melbourne CBD | Sign-On Bonus $

EGroup Protective Services Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Career advancement

Employee benefits

Job summary

EGroup Protective Services Group Pty Ltd in Melbourne CBD is seeking an experienced Security Control Room Operator with a strong customer service approach. The role is full-time and on-site, requiring vigilance across CCTV, access control, and fire control systems to protect client premises and assets.

You will manage emergencies, coordinate rovers, and communicate with stakeholders while upholding WHS standards.

Qualifications

• Must hold a current Victorian Security Licence.
• First Aid Certification is required.
• Experience in control room operations and customer service.

Responsibilities

• Monitor CCTV and access control to protect client premises.
• Coordinate rovers for locking/unlocking and incident response.
• Respond to security incidents and threats in a timely manner.
• Maintain logs, audits, handovers, and hazard reports during shifts.
• Communicate with multiple stakeholders at all levels.

Skills

Control room duties

CCTV

Fire control panel

Access control

Emergency management

WH&S risk

Communication

Teamwork

Microsoft Office

Pre-employment medical

Education

Victorian Security Licence

First Aid Certificate

Job description

Due to continued expansion, EGroup Protective Services Group Pty Ltd is seeking an experienced Security Control Room Operator to join our team in the Melbourne CBD. As a Control Room Operator with Customer Service experience, you will be responsible for providing security services and ensuring the safety and security of our clients' premises and assets. This is a full-time position, working on-site in the Melbourne CBD.

Controller Duties include but are not limited to:

• Knowledge ofControl room duties,CCTV, Fire Control Panel,Access Control systems
• Emergency Management Experience
• An understanding of WH&S and the ability to identify & manage risks
• Ability to be able to communicate with multiple stakeholders at all levels
• Coordinate Rovers for locking or unlocking of areas for contractors, tenants or premises management (subject to approvals)
• Complete required audits and tests throughout the shift as required
• Ability to work in a team environment
• Must be physically fit or prepared to undergo a pre-employment medical
• Excellent written and verbal communication skills
• Intermediate level with Microsoft suite of products including outlook, word and excel desirable
• Administrative tasks as required, including checking for new paperwork, incident reports, handovers, hazard reports and client permits
• Monitoring of entry and departure of employees, customers and contractors to guard against theft and to maintain the security of the premises
• Respond to and deal with security incidents and or threats.

About You

• Current Victorian Security Licence
• Current First Aid Certificate
• Strong communication and customer service skills
• Professional presentation suited to corporate and retail environments
• Ability to work Full-Time Rotating Roster - 4/3 Roster - 12 Hour Shifts
• Previous retail or corporate security experience highly regarded

What we offer

At EGroup Protective Services Group Pty Ltd, we are committed to providing a rewarding and supportive work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits to support your wellbeing and work-life balance.

About us

EGroup Protective Services Group Pty Ltd is a leading provider of security services, dedicated to delivering innovative solutions that protect our clients and their assets. With a strong focus on customer satisfaction and a commitment to excellence, we strive to be the preferred choice for all of our clients' security needs.

EGroup Protective Services Group is an Equal Opportunity Employer.

M/L949-903-70S