On-Site Security Control Room Operator – Melbourne CBD

EGroup Protective Services Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Career advancement

Employee benefits

Job summary

EGroup Protective Services Group Pty Ltd in Melbourne CBD is seeking an experienced Security Control Room Operator with a strong customer service approach. The role is full-time and on-site, requiring vigilance across CCTV, access control, and fire control systems to protect client premises and assets.

You will manage emergencies, coordinate rovers, and communicate with stakeholders while upholding WHS standards.

Qualifications

• Must hold a current Victorian Security Licence.
• First Aid Certification is required.
• Experience in control room operations and customer service.

Responsibilities

• Monitor CCTV and access control to protect client premises.
• Coordinate rovers for locking/unlocking and incident response.
• Respond to security incidents and threats in a timely manner.
• Maintain logs, audits, handovers, and hazard reports during shifts.
• Communicate with multiple stakeholders at all levels.

Skills

Control room duties

CCTV

Fire control panel

Access control

Emergency management

WH&S risk

Communication

Teamwork

Microsoft Office

Pre-employment medical

Education

Victorian Security Licence

First Aid Certificate

Job description

EGroup Protective Services Group Pty Ltd in Melbourne CBD is seeking an experienced Security Control Room Operator with a strong customer service approach. The role is full-time and on-site, requiring vigilance across CCTV, access control, and fire control systems to protect client premises and assets.

You will manage emergencies, coordinate rovers, and communicate with stakeholders while upholding WHS standards.