Retail Concession Manager

Brandbank Group; Adelaide; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Up to 50% off Seed Heritage products

$1,000 annual clothing allowance

Monthly & seasonal bonus potential

Employee referral program

Health & Wellness program with EAP

Job summary

Seed Heritage is seeking a Retail Concession Manager to lead the David Jones Women’s and Child Concession Pads with a customer‑centric approach and strong leadership. You will coach a small team, drive sales, and ensure a premium customer experience through product knowledge and relationship building.

This role offers clear career progression within Brandbank Group, generous staff discounts across Seed Heritage and other brands, plus monthly/seasonal bonus potential and clothing allowances to

Qualifications

• Experience in a similar role, supervising teams of up to 5 staff.
• Autonomous, motivated leader who can mentor a team.
• Ability to drive sales, wage targets and shrinkage KPIs within budgets.
• Attention to detail with passion for styling and Visual Merchandising.

Responsibilities

• Drive a customer-focused culture to create a memorable shopping experience.
• Mentor and train team members to perform at their best.
• Collaborate with leadership to build an effective concession pad.
• Motivate the team to meet sales targets and KPIs; manage rosters and back-of-house administration.

Skills

People leadership

Customer service

Merchandising

Sales targets

Stock management

Job description

• Permanent, Full Time Role With An Iconic Australian Retailer
• Clear Career Pathway Towards Future Leadership Opportunities
• Up To 50% Off Product, $1,000 Annual Clothing Allowance & Bonus Potential

An exciting opportunity to join Seed Heritage as we continue to grow and expand our retail network. We are looking for a Retail Concession Manager to assist in leading our passionate team by driving engagement and building a high-performing team culture within our David Jones Women's and Child Concession Pads. Work with the team to deliver an elevated customer experience by demonstrating a sophisticated approach to sales, product knowledge and building long-lasting relationships.

WHY JOIN THE SEED HERITAGE TEAM?

• Up to 50% off the new season Seed Heritage product range!
• $1,000 Yearly Clothing Allowance.
• Generous discounts across all Brandbank Group Brands including Unison, allkinds, Commonry and kikki.K
• Monthly & seasonal bonus potential.
• Supportive team culture and environment.
• Clear career pathway towards future leadership opportunities.
• Employee Referral Program – Be rewarded for referring great new people to our team.
• Health and Wellness initiatives with access to Employee Assistance Program.

THE ROLE:

• Drive a customer-focused culture, creating a memorable and seamless experience with every interaction.
• Empower the team through ongoing training, mentoring and collaboration.
• Work with leadership to build an effective and profitable concession pad.
• Motivate the team to meet sales targets and business key performance indicators.
• Drive operational excellence, manage rosters, and prepare back-of-house administration.

THE IDEAL CANDIDATE:

• Experience in a similar role, supervising teams of up 5 staff.
• An independently motivated leader with the ability to work autonomously.
• A supportive leader, with the ability to motivate and mentor a team to achieve success.
• Demonstrated commercial acumen with an ability to assist driving sales, wage targets and shrinkage KPI’s and in line with budgets.
• An eye for detail, with a passion for styling and Visual Merchandising.
• Exposure to large stock volumes and stock management.
• A genuine desire to be part of Seed Heritage and alignment with our values.
• Ability to build and maintain customer relationships by delivering exceptional customer service

At Seed Heritage, we elevate the everyday. Our collections centre on beautiful design and a modern, Australian point of view.

The Seed Heritage lifestyle is about family, friends, and moments together. Since 2000, our range has expanded to include womenswear, menswear, teen, child, baby and homewares. With more than 200 stores across Australia, New Zealand, and Singapore, we now reach a global audience, and our online store ships worldwide.

Across our offering, we focus on quality and a timeless appeal. Seed pieces are made to see you through the seasons, and to last for years. Seed Heritage gives a modern take on the classics, set to inspire and to fit into your life at every stage. We’d love for you to join us.

ABOUT BRANDBANK GROUP:

Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, allkinds, Commonry & kikki.