Retail Concession Manager - David Jones Robina

Seed; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Up to 50% staff discount

$1,000 yearly clothing allowance

Bonus potential monthly & seasonal

Health & Wellness initiatives

Referral program

Career pathways

Job summary

Seed Heritage is seeking a Retail Concession Manager for David Jones Robina to lead a small team and deliver an elevated customer experience. You will coach 5 staff, manage rosters, and drive sales while upholding Seed's brand standards.

Based on the Gold Coast, this full-time role offers a supportive culture, performance incentives, and opportunities for career progression within Brandbank Group.

Qualifications

• Experience in a supervisory retail role leading teams.
• Ability to drive sales targets and KPI achievement.
• Strong customer service and relationship-building skills.

Responsibilities

• Drive a customer-focused culture, delivering a seamless experience.
• Coach and mentor a team of up to 5 staff.
• Collaborate with leadership to optimise concession pad profitability and operations.
• Motivate the team to meet sales targets and KPIs.
• Manage rosters and back-of-house administration.

Skills

People management

Sales leadership

Visual Merchandising

Customer service

Tools

POS system

Stock management

Job description

Retail Concession Manager - David Jones Robina

An exciting opportunity to join Seed Heritage as we continue to grow and expand our retail network. We are looking for a Concession Manager to assist in leading our passionate team by driving engagement and building a high-performing team culture within our David Jones Robina Pads. Work with the Store Manager to deliver an elevated customer experience by demonstrating a sophisticated approach to sales, product knowledge and building long-lasting relationships.

WHY JOIN THE SEED HERITAGE TEAM?

• Up to 50% off the new season Seed Heritage product range!
• $1,000 Yearly Clothing Allowance.
• Generous discounts across all Brandbank Group Brands including Unison, allkinds, Commonry & kikki.K.
• Monthly & seasonal bonus potential.
• Supportive team culture and environment.
• Clear career pathway towards future leadership opportunities.
• Employee Referral Program - Be rewarded for referring great new people to our team.
• Health and Wellness initiatives with access to Employee Assistance Program.

THE ROLE:

• Drive a customer-focused culture, creating a memorable and seamless experience with every interaction.
• Empower the team through ongoing training, mentoring and collaboration.
• Work with leadership to build an effective and profitable concession pad.
• Motivate the team to meet sales targets and business key performance indicators.
• Drive operational excellence, manage rosters, and prepare back-of-house administration.

THE IDEAL CANDIDATE:

• Experience in a similar role, supervising teams of up 5 staff.
• An independently motivated leader with the ability to work autonomously.
• A supportive leader, with the ability to motivate and mentor a team to achieve success.
• Demonstrated commercial acumen with an ability to assist driving sales, wage targets and shrinkage KPIs and in line with budgets.
• An eye for detail, with a passion for styling and Visual Merchandising.
• Exposure to large stock volumes and stock management.
• A genuine desire to be part of Seed Heritage and alignment with our values.
• Ability to build and maintain customer relationships by delivering exceptional customer service

At Seed Heritage, we elevate the everyday. Our collections centre on beautiful design and a modern, Australian point of view.

The Seed Heritage lifestyle is about family, friends, and moments together. Since 2000, our range has expanded to include womenswear, menswear, teen, child, baby and homewares. With more than 200 stores across Australia, New Zealand, Hong Kong, and Singapore, we now reach a global audience, and our online store ships worldwide.

Across our offering, we focus on quality and a timeless appeal. Seed pieces are made to see you through the seasons, and to last for years. Seed Heritage gives a modern take on the classics, set to inspire and to fit into your life at every stage. We'd love for you to join us.

ABOUT BRANDBANK GROUP:

Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, allkinds, Commonry & kikki. K.

Perks and benefits Generous discounts across all our Brands! Health & Wellness Initiatives Refer a Friend Incentive Best people Learning and Development Inclusive team culture and environment Career Pathways