Retail Centre Manager - West Sydney Ops & Experience

Knight Frank; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Extra leave

Wellness days

Birthday off

Job summary

Knight Frank Australia is seeking a hands-on Centre Manager to oversee the day-to-day operations of a West Sydney shopping centre, balancing BAU with a complex stakeholder environment. You will drive improvements, resolve challenges and make a visible difference across the centre.

Lead on-site teams, manage budgets, capital works and activations with Asset Management, Leasing and Marketing, while ensuring safety, service excellence and strong retailer performance.

Qualifications

• Experience leading busy on-site retail centres.
• Proven ability to drive customer experience and footfall.
• Strong communication with multiple stakeholders.

Responsibilities

• Lead day-to-day management delivering operational, commercial and customer outcomes.
• Prepare and manage budgets, forecasts and capital expenditure plans, ensuring strong financial performance and cost control.
• Drive retailer engagement and performance through proactive communication, issue resolution and a customer-focused approach.
• Monitor centre performance, including sales trends, customer feedback, occupancy and key operational metrics, identifying opportunities for continuous improvement.
• Partner with Asset Management, Leasing and Marketing teams to support activations, events, leasing initiatives and asset enhancement opportunities.
• Oversee facilities management, maintenance programs, essential services and contractor performance to ensure a safe, well-presented and operationally efficient environment.
• Ensure compliance with all statutory, safety, risk management and governance requirements, maintaining accurate records and operational documentation.
• Lead the delivery of capital works, upgrades and asset initiatives, ensuring minimal disruption to retailers, customers and trade.
• Identify and implement opportunities to enhance the customer experience, strengthen retailer performance and contribute to the long-term success of the assets.

Skills

People leadership

Stakeholder engagement

Operations management

Customer experience

Job description

Knight Frank Australia is seeking a hands-on Centre Manager to oversee the day-to-day operations of a West Sydney shopping centre, balancing BAU with a complex stakeholder environment. You will drive improvements, resolve challenges and make a visible difference across the centre.

Lead on-site teams, manage budgets, capital works and activations with Asset Management, Leasing and Marketing, while ensuring safety, service excellence and strong retailer performance.