Centre Manager — Retail Asset Operations & Experience

Knight Frank Australia; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Two extra weeks of leave

Two wellness days per year

Birthday leave

Job summary

Knight Frank Australia is seeking a hands-on Centre Manager to oversee the daily operations of a shopping centre in the West of Sydney, balancing day-to-day management with a complex stakeholder environment.

You will lead an on-site team, drive operational, commercial and customer outcomes, manage budgets, collaborate with leasing and marketing, and strive to create vibrant destinations where retailers and the local community thrive.

Qualifications

• Retail property professional with focus on foot traffic, retailer success and customer experience.
• Proven leadership to balance operational excellence with commercial outcomes.
• Hands-on leader who motivates on-site teams and fosters accountability.

Responsibilities

• Lead the day-to-day management of this centre delivering exceptional operational, commercial and customer outcomes.
• Prepare and manage annual operating budgets, forecasts and capital expenditure plans, ensuring strong financial performance and cost control.
• Drive retailer engagement and performance through proactive communication, issue resolution and a customer-focused approach.
• Monitor centre performance, including sales trends, customer feedback, occupancy and operational metrics, identifying opportunities for improvement.
• Partner with Asset Management, Leasing and Marketing teams to support activations, events, leasing initiatives and asset enhancement opportunities.
• Oversee facilities management, maintenance programs, essential services and contractor performance to ensure a safe, well-presented environment.
• Ensure compliance with statutory, safety, risk management and governance requirements, maintaining records and documentation.
• Lead capital works, upgrades and asset initiatives with minimal disruption to retailers, customers and trade.
• Identify and implement opportunities to enhance customer experience and retailer performance for long-term asset success.

Job description

Knight Frank Australia is seeking a hands-on Centre Manager to oversee the daily operations of a shopping centre in the West of Sydney, balancing day-to-day management with a complex stakeholder environment.

You will lead an on-site team, drive operational, commercial and customer outcomes, manage budgets, collaborate with leasing and marketing, and strive to create vibrant destinations where retailers and the local community thrive.