West Sydney Retail Centre Manager: Lead Operations & Experience

Knight Frank; Fairfield; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Two extra weeks of leave

Wellness days

Birthday off

Job summary

Knight Frank Australia is seeking a hands-on Centre Manager to oversee daily operations of a busy West Sydney shopping centre, balancing BAU with a complex stakeholder environment. Drive improvements, resolve challenges and make a visible difference across the centre.

Lead on-site teams, engage retailers, customers, and the local community, while managing budgets and capital works to optimise asset performance and long-term value.

Qualifications

• Retail property professional who understands what drives foot traffic, retailer success and customer experience.
• Leader who can balance operational excellence with commercial outcomes and long-term asset performance.
• Experienced people leader who can motivate on-site teams and foster accountability and service excellence.

Responsibilities

• Lead day-to-day management delivering operational, commercial and customer outcomes.
• Prepare and manage annual operating budgets, forecasts and capex plans, ensuring strong financial performance.
• Drive retailer engagement and performance through proactive communication and issue resolution.
• Monitor centre performance including sales trends, feedback, occupancy and key metrics for continuous improvement.
• Partner with Asset Management, Leasing and Marketing to support activations, events and asset enhancements.
• Oversee facilities management, maintenance programs and essential services to ensure safety and efficiency.
• Ensure compliance with statutory, safety, risk management and governance requirements.
• Lead capital works, upgrades and asset initiatives with minimal disruption to retailers and trade.
• Identify opportunities to enhance customer experience and retailer performance.

Skills

Retail property management

Stakeholder engagement

Leadership

Customer experience

Budgeting & financials

People leadership

Effective communication

Job description

Knight Frank Australia is seeking a hands-on Centre Manager to oversee daily operations of a busy West Sydney shopping centre, balancing BAU with a complex stakeholder environment. Drive improvements, resolve challenges and make a visible difference across the centre.

Lead on-site teams, engage retailers, customers, and the local community, while managing budgets and capital works to optimise asset performance and long-term value.