Retail Assistant Store Manager

Lindt & Sprüngli (Australia) Pty Ltd; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free hot drinks

50% staff discount

Birthday day off

Job summary

Lindt & Sprüngli (Australia) Pty Ltd in Melbourne is seeking a Retail Store Leader to deliver a premium chocolate experience by guiding a passionate team and building meaningful customer connections. You will delegate, coach and lead daily operations, manage rosters and budgets, and demonstrate product knowledge while mentoring Chocolate Ambassadors.

Join an international brand that values creativity, visual merchandising, and community growth, with perks like birthday days off and staff

Qualifications

• Customer service experience in a retail/hospitality setting with clear communication and enthusiasm.
• Barista experience is desirable.
• Ability to grow local community and drive repeat sales.
• Strong time management and independent work under deadlines.
• Experience leading a team of ambassadors.

Responsibilities

• Support an energetic team to create meaningful relationships with customers.
• Delegate, coach and lead employees on daily operations, service and collaboration.
• Assist with roster and budget management.
• Lead from the front with passion and expertise with customers on product knowledge and preparation.
• Deploy visual merchandising strategies and promotional changes.
• Assist in developing and leading the team to future successes.

Skills

Customer service

Team leadership

Communication

Coaching

Time management

Roster management

Job description

Lindt & Sprüngli Portrait Join us in a world where tradition and innovation create a delicious Chocolate experience! We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team. We seek a Retail store leader who creates innovative ideas, builds strong connections and has a preference and passion to work with an international brand.

About the Role:

• Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience.
• Delegating, coaching and leading employees on their daily operations, service and collaboration
• Assisting with roster and budget management
• Leading from the front with passion and expertise with customers on product knowledge and preparation
• Deploy visual merchandising strategies and promotional changes
• Assisting in developing and leading the team to future successes

What we would like you to bring:

• Demonstrated previous customer service experience in a QSR, retail or hospitality environment where you have managed your tasks with clear communication, enthusiasm and passion
• Previous Barista experience desirable
• An ability to grow your local community and drive return sales and loyalty
• Strong time management skills, ability to work effectively and independently with deadlines.
• Strong rapport building abilities to assist to lead and coach a team of Chocolate Ambassadors

What we can offer you:

• An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking different
• A paid day off on your birthday every year
• Free hot drinks all working days and 50% staff discount

We’d love to get to know you! Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.